Frequency Answered Questions

What are my support options?

We have 3 types of support – Time & Materials (T&M), Blocks of Hours, or Managed Voice Services (MVS).  You can find out more about these by pressing on the appropriate tabs at: https://comresusa.com/services/managed-voice-services-new/

How do I place a service or work order request?

There are a variety of ways you can request support:

  1. Phone:
    • Call us at 954-462-9600.  If it is after hours:
      • Standard Request – Press 0 to leave a voice mail in our general delivery mailbox
      • Urgent – Press 9 to leave an emergency callback request.  An on-call technician should call you within 30 minutes
  2. Email
    • Email us at service@comresusa.com
    • In the Subject Line, please include your company name, and a brief
      description of the request (e.g. ABC Company, new user)
    • We appreciate and encourage emailed requests so that we have a description of what you want done. However, if your request is urgent, or if you do not get a response back from us quickly, please follow it up with a call to make sure we received it.
  3. Web Site
What are ComRes Terms and Conditions?
Why should I choose ComRes?
  • Easy to reach – we answer all calls with a live body during normal business hours
  • Reliability – most work in South Florida is performed by ComRes employees. Because we do not subcontract install or service, we ensure the highest quality of work and responsiveness
  • Service Management – ComRes uses cloud-based ConnectWise service management. This power tool helps us manage how quickly and accurately we responds to service requests, if we are meeting our service level agreements, track customer equipment credentials and more.
  • We get it right – we don’t point fingers – we take charge of problems and work them until you tell us it is resolved!
What is CloudTalk?

CloudTalk is ComRes’ branded Hosted VoiP (Cloud Telephony) and SIP trunk offering. It works over standard Internet lines using industry standard SIP phones.

What is ComRes’ Guarantee?

For our ComRes CloudTalk VoIP and Managed Voice Services customers – ComRes guarantees that you will be 100% satisfied with ComRes or you can cancel service in the first 90 days without penalty (some restrictions apply).

How do I get ComRes’ VIP Mitel phone system support and service?

ComRes is an authorized Mitel distributor for Mitel’s MiVoice Business (3300), MiVoice Office (5000), 200 ICP and Mitel Connect (cloud VoIP) systems and services.  If you are looking for a new company to service your Mitel system, there is a simple process to get a support quote and switch to ComRes for Mitel support:

  1. Talk to a sales engineer about your needs and get support options. This may include a survey
  2. Submit support change letter to Mitel – once you have determined that you want to switch your Mitel support to ComRes, there is a simple letter ComRes will provide you that has to be completed and sent to Mitel. This process normally takes 1-2 business days.
  3. Choose a support option – choose from one of our 3 support options at https://comresusa.com/services/managed-voice-services-new/
Who is ComRes and what does it stand for?

ComRes started in 1988 as a telecommunications consulting company in Dallas, TX called Communications Research. We moved to Fort Lauderdale, Fl in 1995 shortened the name to ComRes in 1996.  Today, ComRes has 2 major divisions:

  1. Technology Sales:
    • Business telephone systems like Mitel and Avaya
    • Cabling/fiber cabling systems
    • Access Control
    • Surveillance systems
  2. Technology Services:
    • Managed Voice Services (MVS)
    • CloudTalk VoIP (Cloud Telephony)
    • Carrier Sales (sales of 3rd party solutions such as fiber Internet)
Contact ComRes