What is Telecommunications?

When your business communication tools are scattered across apps, platforms, and devices, it’s only a matter of time before something breaks—whether it’s a missed call, lost message, or frustrated client. As teams go hybrid, remote, and multi-location, the need for streamlined, reliable communication becomes critical. That’s why more businesses are turning to a unified communications […]Read this Article

How Custom WiFi Solutions Save You Time, Money, and Sanity “Fixing the WiFi” shouldn’t be a weekly task — But for many small and mid-sized businesses, unreliable internet has become a recurring nightmare—dropped calls during client meetings, sluggish file uploads, and frustrated teams tethered to slow connections. If your business has outgrown your off-the-shelf router […]Read this Article

The way we work has changed—and it’s not going back. Businesses of every size are adapting to new expectations around flexibility, mobility, and real-time collaboration. Whether your team is fully remote, hybrid, or constantly on the move, one thing remains constant: clear, reliable communication is critical.That’s where cloud communications come in. At ComRes, we deliver […]Read this Article

Corporate IT Solutions: The Key to Business Growth & Security Investing in Corporate IT Solutions is essential for businesses looking to improve efficiency, security, and connectivity. From unified communications to enterprise-grade WiFi, smart surveillance, and cost-optimized telecom strategies, ComRes provides the technology infrastructure that empowers businesses to thrive. By implementing the right Corporate IT Solutions, […]Read this Article

10 Common Myths About Network Cabling Services – Debunked When businesses think about network connectivity, they often focus on internet speed and wireless access but overlook the importance of structured cabling. Network cabling services provide the backbone for reliable business communication, yet many misconceptions prevent companies from making informed decisions. At ComRes, we specialize in […]Read this Article

Best VoIP Business Phones: A Comparison Guide for Choosing the Right Model The right phone can significantly impact business communication, influencing everything from call clarity to employee productivity and customer satisfaction. With so many options on the market, choosing the best VoIP business phone can feel overwhelming. Businesses must consider factors such as call volume, […]Read this Article

How ComRes’ VoIP Business Phones Empower Small and Growing Businesses How Communication Solutions Evolve with Growing BusinessesEffective communication isn’t just an operational need—it’s the backbone of growth and success. For small and growing businesses, having a reliable communication system that adapts to changing demands is critical. At ComRes, we understand these needs and provide tailored […]Read this Article

From Setup to Success: How ComRes Makes VoIP Migration Easy for Businesses For many companies, migrating to a VoIP (Voice over Internet Protocol) system has become an essential step to improve flexibility, scalability, and cost-efficiency. However, transitioning to a cloud-based phone system can seem daunting. That’s where ComRes’s VoIP migration services come in, offering a […]Read this Article

Investing in the right business communication services is essential for companies preparing to thrive in 2025. Whether you’re upgrading to VoIP, enhancing your phone systems, or ensuring power reliability, modern communication solutions can streamline operations, improve collaboration, and help your business stay competitive. By planning now, you can future-proof your systems and position your company […]Read this Article

The holiday season is a time of joy and increased activity for businesses. Amid the hustle and bustle, creating a positive customer experience can make a lasting impression. One simple yet effective way to elevate your brand’s image during this busy season is through music on hold. With CloudTalk VoIP, you can customize your call […]Read this Article

How Data Cabling Drives Efficiency and Reduces Downtime in Growing Businesses In the current digital landscape, business efficiency is more important than ever. For growing companies, having a reliable and scalable data infrastructure is crucial to maintaining seamless operations. A key component in achieving this is a robust data cabling system that not only supports […]Read this Article

Ransomware Protection for Small Business: Proven Strategies to Keep Your Company Safe For many small business owners, the thought of a ransomware attack is a nightmare scenario that’s often underestimated. The reality is that small businesses are frequently targeted due to their limited cybersecurity resources and less strict security protocols. That’s why implementing a robust […]Read this Article

Future-Proof Your Business with Scalable Data Cabling Solutions As businesses continue to rely on high-speed communication, efficient data transfer, and seamless connectivity, the importance of having a robust data cabling infrastructure cannot be overstated. Data cabling forms the backbone of modern business networks, supporting everything from internet access to phone systems and security cameras. Whether […]Read this Article

At ComRes, we’ve seen firsthand how the business communication solution offerings in Florida have transformed over the years. The shift toward digital tools is undeniable, with more companies recognizing the need for faster, more reliable ways to stay connected. Traditional phone systems and fragmented communication methods simply can’t keep up with the demands of today’s […]Read this Article

In the impatient business environment of today, the need for integrated communication systems has never been more critical. Effective communication is the backbone of any successful organization, driving productivity, collaboration, and customer satisfaction. As businesses grow and evolve, they increasingly rely on advanced business communication solutions to stay competitive. One of the most transformative developments […]Read this Article

Running a business involves juggling countless responsibilities, from managing employees to ensuring customer satisfaction, from handling finances to planning for future growth. One often overlooked but crucial component is the management of your voice systems. Effective communication is the backbone of any successful business, and having a reliable, well-managed voice system is essential. This is […]Read this Article

In the rapidly evolving digital environment of today, companies heavily depend on their IT systems to sustain operational effectiveness and stay competitive.  In this article, we will delve into why it’s vital for businesses to utilize IT managed services and how the power of proactive monitoring surveillance can conserve time, funds, and resources while guaranteeing […]Read this Article

Businesses are increasingly reliant on robust and reliable internet connections for effective operations. Uninterrupted connectivity and peak performance are not merely extras—they are vital for sustaining productivity, guaranteeing effective communication, and remaining competitive. One of the key elements to attain this connectivity standard is shifting to cloud-based services, like CloudTalk for VoIP (Voice over Internet […]Read this Article

In our digitally interconnected world, WiFi has become as essential as electricity and running water. We rely on it for work, communication, entertainment, and even basic daily tasks. However, despite its ubiquity, not all WiFi solutions are created equal. Off-the-shelf WiFi routers and standard network setups often fail to meet the specific needs of diverse […]Read this Article

From communication and collaboration to data management and customer service, organizations rely heavily on information technology (IT) to drive efficiency, productivity, and innovation. However, with the increasing complexity and interconnectedness of IT systems, maintaining optimal performance and security can be a daunting task. This is where professional IT support comes into play. In this blog, […]Read this Article

Businesses face an ever-growing array of cyber threats. From malware and phishing attacks to sophisticated hacking attempts, the need for robust cybersecurity measures has never been greater. One of the most fundamental components of any cybersecurity strategy is the firewall. In this blog, we will explore the benefits of a managed firewall and explain why […]Read this Article

In an era dominated by digital data and interconnected systems, the protection of sensitive information has become paramount for individuals and organizations alike. From personal identities to proprietary business data, the risks associated with data breaches and cyberattacks are ever-present. In this blog, we delve into the significance of the crucial role of a Written […]Read this Article

In today’s digitally connected world, a slow WiFi connection can be incredibly frustrating, hindering productivity, entertainment, and communication. Whether you’re working from home, streaming your favorite show, or simply browsing the web, a sluggish WiFi connection can disrupt your experience. Fortunately, there are several steps you can take to troubleshoot and improve your WiFi speed. […]Read this Article

Microsoft will end support for Windows 10 on October 14, 2025, coinciding with the launch of Windows 11. This represents a significant shift in Microsoft’s operating system strategy, underscoring their commitment to technological advancement. Users must prepare for this change to ensure ongoing access to updates, security features, and technical support. It is important for […]Read this Article

In the rapidly evolving landscape of technology and infrastructure, the importance of continuous monitoring cannot be overstated. Whether it’s the digital realm or the physical environment, implementing robust monitoring systems is paramount for optimizing performance, improving efficiency, and mitigating safety risks. How can I optimize my IT Infrastructure? This blog will explore the numerous advantages […]Read this Article

In the era of digitization, where enterprises heavily depend on uninterrupted connectivity and data transfer, the significance of a strong network cabling framework is beyond emphasis. Choosing the right cabling infrastructure for your company is a critical decision that can significantly impact your  efficiency, reliability, and overall performance. In this blog, we’ll explore the key […]Read this Article

In modern businesses, having a strong IT infrastructure is very important. Network cabling is a key part of this infrastructure as it helps with communication, data transfer, and connectivity. Having a strong IT infrastructure is crucial for modern businesses. Network cabling plays a vital role in this infrastructure by facilitating communication, data transfer, and connectivity. […]Read this Article

In the dynamic landscape of small businesses, where every resource is vital, the importance of a well-organized and efficient IT infrastructure cannot be overstated. One often-overlooked aspect that plays a crucial role in ensuring seamless communication and data flow is structured cabling. While it might seem like a technical detail, the benefits of investing in […]Read this Article

In the fast-paced landscape of modern business, staying ahead requires adopting cutting-edge tools that enhance communication, streamline operations, and fortify customer relationships. Text Messaging Customer Relationship Management (SMS CRM) has emerged as a potent force in this regard, revolutionizing the way businesses interact with their clientele. In this comprehensive exploration, we’ll delve into the myriad […]Read this Article

In today’s fast-paced, digital world, connectivity is the lifeblood of any successful business. Whether you run a small startup or a large corporation, a reliable and efficient network infrastructure is crucial for day-to-day operations. Your voice and data cabling system is the backbone of this infrastructure. A good voice & data cabling system provides the […]Read this Article

Effective communication is the lifeblood of any successful business. In today’s fast-paced, interconnected world, commercial phone systems that are reliable and efficient are indispensable. Not only does it serve as a means of communication, but it also plays a pivotal role in saving time, money, and helping your company grow. In this comprehensive guide, we’ll […]Read this Article

The security of your business’s sensitive data and operations is non-negotiable. Imagine a digital shield that allows only trusted individuals to access critical systems, preventing unauthorized breaches. Whether you’re a proactive business owner, a curious developer, or an IT enthusiast, delving into Access Control unveils the art of digital lock and key. Uncover the potential […]Read this Article

In today’s digital world, businesses are looking for ways to save money and improve communication. One way to do this is to switch to a business VoIP service. VoIP, or Voice over Internet Protocol, is a technology that allows you to make and receive phone calls over the internet. There are many benefits to using […]Read this Article

In today’s dynamic and unpredictable business landscape, disruptions and emergencies can occur at any time. That’s where business continuity planning comes into play. Business continuity refers to a proactive approach that ensures organizations can continue their essential functions, services, and operations during and after a crisis or disruption. In this blog post, we will explore […]Read this Article

In today’s fast-paced and ever-changing business landscape, maintaining a secure environment is crucial for business owners. One effective way to achieve this is by utilizing Closed-Circuit Television (CCTV) systems. CCTV offers a comprehensive surveillance solution that combines advanced technology with voice and data cabling infrastructure. In this blog post, we will explore five compelling reasons […]Read this Article

In the modern era of rapid technological advancements, seamless and reliable communication has become essential for businesses to thrive. While wireless networks have gained popularity, voice and data cabling installation remains a fundamental component of any efficient communication infrastructure. This blog explores the significance of voice and data cabling installation, discussing its benefits, key considerations, […]Read this Article

Whether you work in a technology-related field or not, you may have heard the term “Internet of Things,” or “IoT” used here and there, and wondered what it could possibly mean. After all, the internet is already an internet filled with “things”. However, the specific term “Internet of Things” has grown to have it’s own […]Read this Article

With everything else in the world growing and evolving with technology, hacking and scamming trends are no different. The introduction of the internet began a whole new genre of thievery which has gone on to unavoidably plague any computer and personal device with internet access. Spear phishing is a current major scam tactic that everyone […]Read this Article

There are many difficult decisions to make as a business owner. From finding the right vendors to finding and keeping the right employees, there is never a shortage of headaches to deal with. Taking your business and migrating to the cloud may seem like another difficult decision to add to your list, but the reality […]Read this Article

As we consume more bandwidth-demanding apps, games, and videos with our phones and other devices, faster internet is constantly in demand. The next generation of WiFi, known as WiFi 6, has now made its debut. But, WiFi 6 isn’t just a simple speed boost. Its impact will be more nuanced, and we are likely to […]Read this Article

Scamming is an activity for those without morals. As the world evolves and continues to develop, fraudsters and scammers unfortunately make sure to keep up. With every new invention and advancement, there are new ways to utilize these tools to take advantage of people and profit from them. Though it is unfortunate and sometimes hard […]Read this Article

Multi-factor authentication, otherwise known as MFA, is a security technology that requires multiple methods of authentication to verify a user’s identity for a login or other transaction. This takes security to the next level and prevents hackers or anyone attempting to access your information from simply guessing a password, or bypassing uncomplicated security measures. Multi-factor […]Read this Article

You’ve heard the term before, but what exactly is malware and what does it do? Malware is short for Malicious Software. Malware is a term used to describe any intrusive software developed to steal data and damage or destroy computers and computer systems. Malware infects networks and devices with the purpose of harming those devices, […]Read this Article

What is the Cloud?  Cloud storage and services are becoming increasingly popular, and most of us are currently using these methods– at least sometimes– whether we are fully aware of it or not. Businesses everywhere are making the switch to store their data in the cloud. If you’re not quite sure what this means, the […]Read this Article

As the world wide web continues to grow and take over how we operate in nearly every way, cyber threats and attacks are also on the rise. Hackers and scammers never fail to jump on any opportunity they can for an easy payday. And, if you’re a small business owner, that threat is multiplied. Small […]Read this Article

The rapid evolution of technology has forced companies to take current approaches and implement modern technology for their daily operation. It has become critical for businesses to stay up to date with the security trends and communication channels to smoothen their workflow and stay ahead of the competition. With so many companies offering IT support, […]Read this Article

CRM software is an amazing software to manage your customers and team members. The solution enables you to engage with your customers better, increase online presence, and ultimately increase lead generation. You can easily integrate tons of software with your CRM to improve your customer experience and internal workflow. Telephone and CRM integration are of […]Read this Article

Why does ComRes so proudly promote our structured Voice and Data Cabling solutions? Because it doesn’t matter how sophisticated or state-of-the-art your computer equipment is, without good voice and data cable connections between your devices, they may as well be paperweights. Network cable can be the simplest and cheapest piece of equipment in your network, […]Read this Article

Many customers are looking at Microsoft Teams, especially during COVID as a way to more easily collaborate with their company and with clients. What Teams lacks is a robust solution for handling VoIP communications and other telecom features such as paging, extension dialing, etc.  Additionally, many companies do not want to trust Microsoft with managing […]Read this Article

I have written about this before, but some recent events led me to update this.  Telecommunications taxes and fees are skyrocketing and I am seeing a lot of examples from clients of ways that these items are continuing to go up in price. What is a tax or fee? Tax – A tax is something required […]Read this Article

Many organizations now have a CRM (Customer Relationship Management) that they use, but many more have no way to easily manage communications with clients, and many with CRM’s are unhappy with them. ComRes recently converted to Zoho CRM for most of our business applications/processes and we couldn’t be happier!  Our sister company, Planned Growth, is […]Read this Article

It doesn’t matter if you have a small business or a major corporation; the world of business has changed! It’s no question that 2020 transformed the face of how many people work for good. Now, it’s important that businesses across the globe get on board with those transformations.  Thankfully, technology has made it easier than […]Read this Article

Took live link down 5/12/2020 – Link redirected to Blog page for SEO   ComRes and David Butler are joining forces to expand ComRes’ rapidly growing low voltage cabling and fiber division. ComRes is a 30-year old technology company based in Deerfield Beach, Florida that specializes in: Business phone systems Hosted VoIP Low voltage phone/computer […]Read this Article

How can this Microsoft Teams Integration work for you? More and more businesses are switching over to Microsoft Teams, and we can’t blame them.  In this new virtual world, people are looking for a reliable place where they can collaborate easily with chats, video conferences, and calls.  But now that the Microsoft Teams Integration capabilities have added […]Read this Article

So you managed to get through the last 2 months and you are still in business.  Congratulations!  Now how do you get your office back open?  Do you start a Covid 19 Office Safety Plan? How do you get people to come back to the office to work?  Or do they stay at home?  This is the new normal we […]Read this Article

Companies have been working from home for years, and ComRes as long offered solutions to assist people who work from home.  But working from home full time has its challenges, as we and many of our customers have run into. Issues: Phones – most companies do have IP phones, VoIP or at least IP-based phone […]Read this Article

ComRes recently added Alibi as a new surveillance camera officing.  Alibi offers enterprise-grade surveillance camera features at a very cost-effective price.  Some reasons we picked up the Alibi product are: U.S. made product at competitive prices Up to 128-channel NVR’s Up to 8 MP cameras Incredible list of features Ability to integrate with Infinius access […]Read this Article

Save time and you save money!  Many customers are looking for ways to improve efficiency, save time, improve customer service and reduce costs.  And many of these customers have already started using a CRM to track customer/client contacts, manage campaigns and build reminders for calls.  Yet many business still work off of an archaic collection […]Read this Article

Hurricane Dorian was a good practice for us and many of our customers to prepare for hurricanes, test shutdown/start procedures and refine DRP plans.  It truly reminded us of the advantages of storing data in the cloud. So what did you learn? There are several things we have done to improve our own readiness including: Moved […]Read this Article

Cat 5e vs Cat 6 vs Cat 6a: Phone and Computer Cabling There are several types of Cat 5e, Cat 6 and Cat 6a phone and computer cabling.  How do you decide what type of cabling you need?  Making the wrong decision can be expensive to fix later or limit what type of technology you can support. […]Read this Article

A new year is upon us.  How are you preparing your organization for the new year?  Are you expecting a continued strong economy or an economic downturn?  The one thing most of us are facing right now is a job market that makes finding and retaining employees difficult.  This will not improve soon, so the […]Read this Article

When you sign a 3-year term ComRes CloudTalk VoIP agreement, you get a discount that basically gives you a free Yealink T52S color display phone at no cost when accompanied with a CloudTalk VoIP plan. The Yealink T5 series phones are a big improvement in technology and have some great options. Even if you decide […]Read this Article

ComRes recently started installing the Yealink T5 series phones with our CloudTalk VoIP service.  The T4 series phones are still an excellent choice, but the T5 series have some more features and are worth the additional cost.  ComRes installed these phones at our offices last month and they work great. Here is a quick breakdown on the […]Read this Article

Introducing the Yealink T48S VoIP Phone We have been installing VoIP phones, like the Yealink T48S, for our customers for several years and have experience with many manufacturers.  With hosted VoIP (cloud telephony) phone service, you need a ‘SIP’ phone that is designed to work with VoIP services.  These phones are not made to work on a […]Read this Article

How text enabled business phones are bridging the gap. For years, business phone systems and cell phones have been completely separate.  Business phone systems or hosted VoIP users wonder why these systems/services don’t work more like their cell phones for mobility, texting, and address-book calling.  Cell phone users wonder why their cell phones don’t act more like […]Read this Article

The Fourth of July, or Independence Day, commemorates the adoption of the Declaration of Independence on July 4, 1776. For Americans this day represents the birth of the United States of America as an independent nation. What many people may not know is that, technically, the Thirteen Colonies separated from Great Britain two days earlier […]Read this Article

With the Fourth of July quickly approaching, the days before and after Independence Day are packed with fabulous events, proving that watching fireworks is not the only way to celebrate! From family friendly activities, to those just for adults, there are plenty of fun ways to spend your days celebrate the Fourth of July. While […]Read this Article

In addition to firework safety, there are some common safety tips for Independence Day that everyone should follow. Americans spend the holiday grilling, going to the beach and doing other outdoor activities – all of which carry with them their own safety concerns. When it comes to visiting your local beach, one of the most […]Read this Article

Throughout the United States, people gather every Fourth of July to watch fabulous firework shows. And South Florida is no exception. So where are the best places in South Florida to watch fireworks this upcoming Independence Day? Here are our Top 10 picks: West Palm Beach Waterfront. This event will feature performances from local and […]Read this Article

One of the most popular Fourth of July traditions is the barbecue, but not just any barbecue! The Fourth of July barbecue is noted for its food and drinks. So if you are planning a barbecue this Independence Day, here are some easy recipes to make your party unforgettable! One traditional Fourth of July food […]Read this Article

Firework Safety Tips According to the National Fire Protection Association (NFPA), fireworks start an average of 18,500 fires per year, causing 3 deaths, 40 injuries and about $43 million in damage. Even sparklers can be unsafe; they account for about 25 percent of fireworks injuries seen in emergency rooms. The National Council on Fireworks Safety […]Read this Article

I have written about acquisitions in telecom more than once – and it continues to happen. More companies are consolidating to reduce costs, increase offerings, get access to new customers, etc. We have all probably been through this with one of our technology vendors at one point or other, but it still causes stress as […]Read this Article

Our techs are trained to work with phone and Internet providers. One of the first things we drill into our new techs is that most customer issues are caused by the carrier or their underlying equipment/provider, and it is rarely the customer’s equipment. Yet, on almost every tech support call with our customers’ phone or […]Read this Article

Recent events have raised the level of concern with many of our customers on how safe their businesses are and how they can better prepare for a major security threat to their premises. What would happen at your office today in the event of workplace violence? Do you have an emergency plan? Is your staff […]Read this Article

Both Comcast and AT&T in our area are starting to offer 1 GB Internet service to residences and businesses.  Many people are taking advantage of promos for faster speeds, even in residences, but is this really needed?  For the purpose of this article, I will address residential needs. What is 1 GB Internet?  This is […]Read this Article

Seems like we just got past HIM (Hurricanes Harvey, Irma and Maria), and here we are with hurricane season at our doorstep.  It is not too late to start preparing.  If you have not moved your phones to the cloud, or have concerns about your organization’s readiness for business continuity or disaster readiness, ComRes has […]Read this Article

We get asked a lot about deploying phones for remote teleworkers. We have discussed this a lot but wanted to summarize some of the things we run into and what we have suggested. ComRes has almost 20 years of experience-share with planning, implementation and troubleshooting issue with teleworker phones. Here is a summary of things […]Read this Article

  ComRes announces several enhancements to its CloudTalk VoIP service and 1st quarter promos. Enhancements: ComRes has launched new features for its CloudTalk VoIP service including: Android Smartphone App – to compliment our existing iPhone smartphone app, ComRes now offers one that is compatible with Android devices.  This app allows your Android device to operate as a […]Read this Article

Dreamers are often accused of ‘having their head in the clouds’. Today, most businesses are quickly moving towards cloud applications for critical business software, so I guess we all have our head in the clouds in some manner of speaking! If you have a Gmail account, iCloud or Amazon Drive, Facebook account, etc, you are […]Read this Article

Are you ready for 2018?  As you prepare for this year, how was 2017 for you?  Did you meet or exceed your business objectives?  Did you miss key objectives or opportunities?  Many of us experienced high-growth in 2017, which required increasing payroll, adding office space, upgrading/replacing equipment, etc. So how do you view 2018?  The […]Read this Article

  I can’t say it enough times – it is time to move to the cloud.  After Hurricane Irma, customers who had already moved applications to the cloud were able to operate longer than other customers, and required less help making preparations. Customers who were already on hosted VoIP such as ComRes CloudTalk, were able […]Read this Article

  One thing we learn from hurricanes and other events that cause power outages is to look at our UPS systems (not our shipping service, but battery backup systems!).  Here are some things you should consider in purchasing a new UPS battery backup system and caring for your current systems.

  If you were one of us in Florida that went through Hurricane Irma, we hope that you and your families are safe. Ironically, I wrote in July about being prepared for hurricanes and other disasters, so I felt the need to recap some things I recommended, and how ComRes fared.

  The reliable old POTS line (Plain Old Telephone Service).  Is it on life support and about to breathe its last?  Traditional phone carriers are losing thousands of customers per year nationwide and some are seeking to get out of the business or sell it off.  How many of you still have a landline at […]Read this Article

I write about this constantly and have been neglectful about this myself – look at your phone bill. The whole bill. You would be surprised at some things you are being charged for.  And you may have a tough time finding your bill – many phone carriers are no longer sending bills – they simply […]Read this Article

There has been a lot of turmoil with phone manufacturers in recent months with Avaya, Shoretel and Toshiba.  If you own one of these systems or are looking to purchase one of these systems, how does this affect you?

I thought desk phones were supposed to go away and be replaced by cell phones and PC applications?  Apparently not since phone manufacturers keep coming out with new and more sophisticated desk phones. One new model we like is the Mitel Aastra 6873i which works on our ComRes CloudTalk VoIP service.  This phone is easy […]Read this Article

What is your business?  What I am really asking is – what is it your company does that really keeps the doors open and profits flowing? It is so easy to get distracted and lose your business focus.  This can affect your customer service and sales, and ultimately your bottom line. What causes this? No […]Read this Article

June 1 marked the official start of hurricane season.  Hurricane Matthew was a big wake-up call last year for us in South Florida, and a good practice run for hurricane preparedness.  Is your business ready for a hurricane? There are several things to consider in making sure you are prepared. Business Continuity – what happens if […]Read this Article

It’s hard to get excited about new desktop phones – many telephone manufacturers are moving towards PC phone applications, UC collaboration software, smartphone apps and twinning to cell phones as a way to supplement or replace traditional desktop phones.  Mitel is definitely a leader in this movement, however, their new 6900 series phones offer a […]Read this Article

Meetings have fallen out of favor in recent years as a waste of time and company resources.  And rightfully so to a degree – most companies do not conduct meetings well.  Meetings are being replaced by the newest trends and technologies (see 5 Communication Tools for Your Business).  However, when conducted the right way, meetings […]Read this Article

Communication is key! ComRes is a technology company, so obviously we are always interested in technology that we can deploy to communicate better with our employees, or implement for our customers to communicate with theirs.   There are too many methods to discuss in this newsletter but I want to highlight some that ComRes uses that […]Read this Article

You have probably heard this phrase over and over, but what does it really mean?  When it comes to service, everybody you talk to says that they have the best service, the best people, etc., so who do you believe? How do you tell your own prospects what differentiates you from competitors? ComRes battles this […]Read this Article

  ComRes is seeing that many clients are spending money to replace or upgrade their technology in order to help manage their businesses and provide scalability for growth. After years of recession and depressed growth, companies are investing heavily in people and technology. The rate of change has been so rapid that providers are having […]Read this Article

If your business is in Broward County, the Greater Fort Lauderdale Alliance (the Alliance) has many benefits you can take advantage of for free.  The Alliance’s mission is to attract businesses and talent to Broward County, and keep companies/talent here. They have several free services that may benefit your business. Permitting – are you re-locating […]Read this Article

ComRes is seeing a large amount of activity with construction and customer re-locations in South Florida.  This is good news for all of us since it seems to indicate that companies are optimistic about the future and are hiring employees.  Many of you are already aware of this and have probably seen signs of this, […]Read this Article

ComRes launched an IOS app for its CloudTalk VoIP phone service last month.  This app extends the functionality of its cloud-based phone service to a user’s Apple smartphone.  Besides being able to access many of the normal features provided by ComRes’ CloudTalk VoIP service, the app allows users to: *           […]Read this Article

  Do you set goals for your business each year?  Every year, we ask ourselves what ‘one thing’ could we do the improve ComRes and the services that we offer our customers? Hopefully, your company is a well-oiled machine that has consistent year-over-year growth, a track record of achieving its goals, top personnel who never […]Read this Article

    Most office leases are 3-5 years, so moving an office isn’t something we do very often.  Most businesses, therefore, don’t have a plan for re-locating or the expertise to do it.  Very often the various responsibilities get handed off to administrative staff who have no training for this and were not with the […]Read this Article

  We get wrapped up in presidential elections for months leading up to the big event.  After the election, roughly half of us are happy with the results and the other half are upset.  What did we really expect?  That one candidate could change the course of our country, create jobs, and make our own […]Read this Article

Should you be concerned if your phone or Internet provider is merging or being acquired?  In the last month several proposed mergers have been announced that affect a lot of our customers: AT&T is attempting to buy Time Warner Windstream is attempting to buy Earthlink Crown Castle is purchasing FP&L FiberNet Mergers are a fact […]Read this Article

  Your phone system is an important tool for providing security against hacking and making sure that your staff is operating efficiently.  Companies that use these tools effectively keep costs low, increase revenues and get the best performance out of their employees.  We will address the first of these issues in this month’s blog by […]Read this Article

  We got very lucky as Hurricane Matthew missed us in October, yet, it was a good wake-up call for all of us to prepare and look at our emergency procedures.  As much as we all do to prepare, what I believe many companies forget is that there are 3 completely separate ways you must […]Read this Article

  The ComRes Bowling Bandits participated in Junior Achievements Bowl-a-thon at Davie Sparez on October 11th, raising over $500 to help our kids learn financial literacy and free enterprise skills.  ComRes supports dozens of organizations in our community such as Junior Achievement, Boys and Girls Club, Broward Health Foundation.  Our belief is that we are […]Read this Article

If you are moving your business or upgrading technology, you might be trying to decide what type of phone and computer cabling to use.  Do you put in Category 5e (Cat 5e) or Cat 6?  ComRes recently installed cabling infrastructure for AmOne Financial and eReceivables.  Both companies faced this decision and each chose a different […]Read this Article

      Clients continue to choose ComRes’ CloudTalk VoIP as their cloud phone solution.  CloudTalk is ComRes’ branded VoIP service that includes a host of features that can help your business be more efficient and productive.  As we blogged about last month – we recommend unbundled VoIP solutions such as CloudTalk in order to […]Read this Article

  There are many ways we all monitor the health and success of our businesses.  Since ComRes is a service company, one thing we track is the number of ‘tickets’ we close with our ConnectWise service management system.  We started using it in October, 2013 and last month we just completed our 10,000th ticket (thanks […]Read this Article

Is your business really ready for a big hurricane? We are mid-way through hurricane season – are you 100% confident of your business’ ability to operate if your building was shut down for a day?  A week?  We have been fortunate in South Florida to not have a serious hurricane since 2005, but it is […]Read this Article

  We all have bought things in ‘bundles’ for our personal life and business.  Bundling can make a lot of sense to help get the best price, a robust set of features and peace of mind.  However, as companies in industries such as hosted VoIP mature, they start adding to bundles in such ways that […]Read this Article

  Phone bills can be tricky to read, and we all get busy, so many times we simply don’t look at them.  I have been in the business for over 30 years and I don’t look at mine every month.  Yet I see copies of other people’s phone bills all the time, and am often […]Read this Article

  Most newer phone systems allow you to upload a digital music-on-hold message.  You can easily create a custom music-on-hold message with royalty-paid music.  This message can tell clients/customers about your products and services, how to get support, etc.  Music-on-hold can be your ‘silent salesperson’ – helping sell products/services for you while people are holding!  […]Read this Article

Surveillance has become one of the hottest technology areas for ComRes in the last year.  Many of our customers want us to install or upgrade surveillance cameras for them.  This technology has become increasingly sophisticated, however, and our customers are often confused by the many options available.  Some of the questions customer face are: Analog […]Read this Article

At ComRes, we are spoiled. We have the best technicians working for us, and we do things the right way.  Fortunately for us, not all of our competitors operate this way.  I should not be surprised when I run into phone systems that are not setup properly, but I still am.  Common complaints we get […]Read this Article

More and more companies have moved to cloud-based VoIP systems to save money, stay up during power outages or other events, support remote users/locations and get features they need to run their business. VoIP can be an awesome improvement to a business’ technology, but ComRes gets multiple service calls about issues with VoIP – service […]Read this Article

  Many businesses are asking themselves if they need a phone system anymore, or if they do, what features do they really need. I am in the business and I ask myself that all the time.  There are a variety of options available to replace traditional phone systems and go to cloud-based VoIP service or […]Read this Article

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Slow Internet? ComRes gets frequent service requests from customers that their Internet is down or too slow. Our technicians are then asked to call the Internet provider and get higher speeds or fix the connection if it is down. The Problem In some cases, the issue is with the Internet provider – the service is […]Read this Article

DocuSign, e-Sign, E-Docs Electronic document signing (commonly referred to as DocuSign, e-Sign, E-Docs and other trade names) is becoming more common. It is simple to use and much easier than printing documents, signing, scanning and emailing them. However, ComRes has noticed several issues with these types of contracts concerning telephone, Internet and VoIP carriers over […]Read this Article

It’s all about selling! No matter who we talk to, all companies are looking to sell more, propose more, find more leads, and get their sales teams more productive. This economy benefits companies who are the most efficient at creating new leads, converting proposals and managing the sales process. Companies who rely on ‘old-school’ methods […]Read this Article

Phone bills are something you should look at each month. There are often errors on phone bill, and understand items on the bill will help you in managing it and reducing phone costs. 1. Look at your phone bills Phone bills change, contracts expires, regulatory fees get added, and sometimes services get added without you […]Read this Article

Relocation is one of the most challenging things your business will do. For a smooth relocation, follow some common tips 1. Survey your new location Before relocation, verify Is there a room with a phone board? Does it have power, ground and have enough room? 2. Allow enough time for relocation Relocating your technology to […]Read this Article

Want a free lunch on ComRes? If you are already enjoying ComRes’ world-class service and know of somebody who might need a ComRes Phone System, VoIP, Cabling, Surveillance Cameras, Cloud Applications or IT Services… Click here to refer them When the person you refer orders one of ComRes’ products/services, ComRes will send you a $50 […]Read this Article

1. Avoid capital equipment/upgrade costs for your phone system Are you looking to upgrade or replace your phone system? A hosted VoIP system gives you many useful features at a fraction of the cost of installing a new phone system. In some cases, customers can re—use their existing phones. 2. Avoid downtime Does your business […]Read this Article