Learn More About CloudTalk Business VoIP

Frequently Asked Questions

What is ComRes CloudTalk

CloudTalk is ComRes’ branded cloud (hosted VoIP) phone service.  The service is installed and serviced by ComRes employees in ComRes serving areas.

How does CloudTalk differ from other hosted VoIP offerings?

There are numerous VoIP companies and service offerings.  What is unique about ComRes CloudTalk is:

ComRes installation – unlike most companies who drop-ship phones to you and expect you to install them yourself, in most cases a ComRes technician comes to your site to professionally install the phones, train you on how to use them and go over any special features.

ComRes Service – ComRes answers calls with a live body during normal service hours EST.  Service is provided by ComRes employees and not subcontracted out to 3rd parties.

Supporting services – ComRes provides more than VoIP – ComRes provides a variety of complimentary technologies such as phone systems, phone/computer cabling, access control and surveillance.  This enables ComRes to provide a more complete solution, and diagnose trouble issues that are competitors cannot.

Unbundled VoIP – ComRes provides VoIP that is not ‘bundled’ with Internet access.  This allows our customers to purchase their own Internet access from best-in-class providers, leaving ComRes to provide what we do best – a high quality hosted VoIP service that meets your needs!

How do I request support?

There are a variety of ways to request ComRes CloudTalk support:

Phone:  954-462-9600 (877-379-9600) – get 24-hour support by calling us

Email:    service@ComResUSA.com to request support. Be sure to include your company name in the Subject line

Web:      Fill out a service request form on our web site at https://comresusa.com/work-order-request/

Can I provide my own devices?

You can utilize a variety of approved VoIP phones and softphones with ComRes CloudTalk VoIP.  Contact your ComRes representative to verify which models will work with our service since this list is updated constantly.

How do I login to my CloudTalk Account?

Go to comresvoip.comresusa.com to login to your CloudTalk account with credentials provided by your ComRes representative.

Administrative logins – You can use this account to manage users, look at invoicing, run reports or provision features.

User logins – an optional user login allows you to access advanced features such as CRM integrations, Outlook plugins, browser plug-ins and more.

How do I run call reports for my extension or others?

1. Go to https://comresvoip.comresusa.com/

2. Login using your email address as the user name, and your password

3. Go to the Reports tab

In the date range, but a start and end date

Under Call Type, use the drop down to select the type of call or all

In the Search box on the top right, you can leave it blank to search all extensions, or put in a single extension

When done, press the Search button on the top right

This will show you the calls. You can export them by pressing on the Export button on the top right

If you do a new search remember to clear out any extension info you have in the search box

How do I get help in my CloudTalk User Portal?

When you login to your CloudTalk User Portal, on the top right you will see your login name.  Click on this button, and select the option for help. You will have options to search for features or applications that you want help with.

I have heard that VoIP has poor quality, should I be concerned about switching to VoIP?

VoIP call quality has improved dramatically, and works just fine when installed correctly.  However, you can still experience poor call quality if you do not plan VoIP service implementation correctly.  ComRes takes great care to counsel customers on the proper way to deploy VoIP so as to ensure the highest call quality.  Some things that affect VoIP call quality are:

Cabling

– Cabling must be properly installed Cat 5e or Cat 6 cabling.  This is even more important if you plan on sharing the cable between a VoIP phone and data device.  Have an experienced cabling company evaluate your cable to ensure that it will support VoIP properly.

Data Switches

– Sub-standard data switches can cause poor VoIP quality.  Use quality products from reputable manufacturers.  Like cabling, this is especially important if you plan on sharing cabling between a VoIP phone and data device.

Internet bandwidth/quality

– you will need sufficient Internet bandwidth to support VoIP.  VoIP requires between 30K and 100K per call (depending on compression) of bandwidth both up/down.   Additionally, it must be high-quality bandwidth, hopefully optimized for VoIP.  It must have ‘low latency’.  For this reason, the best quality connections are fiber access.  The 2nd best connections are T-1’s or Ethernet over Copper.  For small offices, cable modems or ADSL can work, but you should have this verified by your provider first.

Is there a free trial for CloudTalk VoIP or any features/applications?

You can request a free no-risk trial of CloudTalk VoIP from your ComRes representative.  If you are a CloudTalk customer, and want to try out a feature/application that is on a different VoIP plan, simply ask your ComRes representative to setup a limited-time trial.

Which phones are compatible with CloudTalk?

CloudTalk supports a wide variety of SIP phones from Polycom, Mitel, Yealink, Grandstream, Cisco, Digium, Snom and others.  This list is updated frequently so contact your ComRes representative if you have a questions about which models are compatible.  Most SIP phones will work with CloudTalk VoIP, but it is preferred to use one that has passed our interoperability testing.

Are soft phones or smartphone apps available?

You can use several common PC soft phones or smartphone applications with CloudTalk

PC Softphones – the most popular soft phones for PC’s are Bria from Counterpath and Zoiper, but basically any SIP-compliant PC soft phone application should work.

Smartphone applications – like PC applications, almost any SIP-compatible smartphone application like Bria from Counterpath will work with CloudTalk VoIP.  Additionally, CloudTalk offers its own smartphone application for use with IOS phones, and should have an Android version released in coming months.

Does CloudTalk offer a SMS Solution that works with a  CRM?

Yes! Allow your agents to engage with customers one-on-one texting for time-sensitive notifications, inquiries, corrections, or assistance. You will be able to set up automatic messages to be delivered to customers via SMS for a variety of time-sensitive communications.
Learn More: SMS with CRM Solutions by CloudTalk

Will my phone work from home?

Your CloudTalk VoIP phone can work from anywhere behind broadband Internet, however, you will need a power adapter for this to work.

I have multiple locations, will everybody be on the same system?

With CloudTalk, all of your locations can be on a single system if you want them to be.  Users can easily dial each other on 3 or 4 digit extensions, users can move between offices and share speed dial directories.

Can I re-use my music-on-hold?

CloudTalk can re-use any standard .wav or .mp3 file for music-on-hold. If you want, ComRes can arrange to have a professionally made music-on-hold message created.

Can I record phone calls?

ComRes does provide call recording as an option for 1 or more of your users.  Call Recordings can be reviewed by managers for improving customer service or compliance reasons.

Can I replace my conferencing service with CloudTalk?

Yes, CloudTalk offers a high-quality audio-conferencing service at competitive prices.  Some of our VoIP plans include conference calling.