There Are A Variety Of Ways You Can Request Support
Support by Phone
954-462-9600 / (877-379-9600)
After Hours Support by Phone
Standard Request
Press 0 to leave a voice mail in our genera delivery mailbox.
Ugent Request
Press 9 to leave an emergency callback request. An on-call technician should call you within 30 minutes.
Support by Email
Service Support
Billing Support
In the Subject Line, please include your company name,
and a brief description of the request (e.g. ABC Company, new user)
We appreciate and encourage emailed requests so that we have a description of what you want done. However, if your request is urgent, or if you do not get a response back from us quickly, please follow it up with a call to make sure we received it.
Service Timeline Expectations
ComRes strives to be the best technology service provider in South Florida. We do this in a variety of ways.
Our response times can vary based on work load, but typically are as follows for Minor service requests:
Managed Services Customers
Same day, next business day
Block of Hours
Customers
1-2 Business Days
Time & Materials
Customers
1-2 Weeks
For Major service requests (major outages), response times are
4 hours for Managed Services or Blocks of Hours customers.