Managed Voice Services
SMB
$11.50
per month per user
- Choose your plan:
2-year Term - 5% discount
3-year Term - 10% discount - Service Order FeeA fee added to each service ticket
- Expedite FeeA fee added to each ticket to expedite the ticket
- Coverage Time Frame
M-F, 9X5 - Unlimited M-F, 9X5 Voice LaborUnlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
- 1st Level On-Site/Remote LaborAbility to contact ComRes for any covered repair or programming need
- 2nd Level On-Site/Remote LaborAbility to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
- SurveysCost of cable or voice project survey
- Voice Project Management
- Telco Order FeePlacing orders/service requests with customer's carriers (requires prior approval with carrier)
- Remote Training - UserTraining for customer users
- Remote Training - AdministratorTraining for customer administrative personnel who manage the covered systems/services
- Telecom Bill AuditingAuditing customer phone bills (not cellular)
- Monthly Backups (requires access)Backups of covered systems
- Add-Ons
- Contact Center Agent
$15.00Covered Contact Center Agent users - Teleworker
$5Covered phones that are remote or home users - Platinum hardware coverage
$2Cost per covered phone/device. ComRes Terms apply for coverage. - Hospitality Analog
N/ALabor to cover analog phones in hotels - Hospitality PMS Interface
N/ALabor to cover interface for Hotel Property Management System and Call Accounting - Addl Applications/Sites
N/ACost to support additional phone applications or sites - Software Assurance
TBDAnnual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance. - Access Control Card
$30/$101st Card reader is $30/month. Additional card readers are $10/month - Surveillance Camera
$10Cost per covered camera - Other Fees / Policies
- Minimum Cable Charge
$200Minimum cost of a service call for phone/computer cabling - Travel time for On-Site
billed by the minuteFor calculations for install, Overtime and Holiday labor - Install Labor Hourly
$140Install for new devices is not covered by an MVS plan. This is the standard labor rate for adding new equipment or devices. Overtime install labor will be billed at 1.5 times this rate. Holiday install labor will be billed a 2.0 times this rate. - MVS Overtime Hourly
$70For Overtime labor for devices covered by an MVS plan, customers will be bill this hourly rate - MVS Holiday Hourly
$140For Holiday labor for devices covered by an MVS plan, customers will be bill this hourly rate
Enterprise
$6.00
per month per user
- Choose your plan:
2-year Term - 5% discount
3-year Term - 10% discount - Service Order FeeA fee added to each service ticket
- Expedite FeeA fee added to each ticket to expedite the ticket
- Coverage Time Frame
M-F, 9X5 - Unlimited M-F, 9X5 Voice LaborUnlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
- Ability to contact ComRes for any covered repair or programming need
- 2nd Level On-Site/Remote LaborAbility to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
- SurveysCost of cable or voice project survey
- Voice Project Management
- Telco Order FeePlacing orders/service requests with customer's carriers (requires prior approval with carrier)
- Remote Training - UserTraining for customer users
- Remote Training - AdministratorTraining for customer administrative personnel who manage the covered systems/services
- Telecom Bill AuditingAuditing customer phone bills (not cellular)
- Monthly Backups (requires access)Backups of covered systems
- Add-Ons
- Contact Center Agent
$15.00Covered Contact Center Agent users - Teleworker
$5Covered phones that are remote or home users - Platinum hardware coverage
$2Cost per covered phone/device. ComRes Terms apply for coverage. - Hospitality Analog
$1.10Labor to cover analog phones in hotels - Hospitality PMS Interface
$65Labor to cover interface for Hotel Property Management System and Call Accounting - Addl Applications/Sites
$50Cost to support additional phone applications or sites - Software Assurance
TBDAnnual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance. - Access Control Card
$30/$101st Card reader is $30/month. Additional card readers are $10/month - Surveillance Camera
$10Cost per covered camera - Other Fees / Policies
- Minimum Cable Charge
$200Minimum cost of a service call for phone/computer cabling - Travel time for On-Site
billed by the minuteFor calculations for install, Overtime and Holiday labor - Install Labor Hourly
$140Install for new devices is not covered by an MVS plan. This is the standard labor rate for adding new equipment or devices. Overtime install labor will be billed at 1.5 times this rate. Holiday install labor will be billed a 2.0 times this rate. - MVS Overtime Hourly
$70For Overtime labor for devices covered by an MVS plan, customers will be bill this hourly rate - MVS Holiday Hourly
$140For Holiday labor for devices covered by an MVS plan, customers will be bill this hourly rate
Hosted VoIP
$6.00
per month per user
- Choose your plan:
2-year Term - 5% discount
3-year Term - 10% discount - Service Order FeeA fee added to each service ticket
- Expedite FeeA fee added to each ticket to expedite the ticket
- Coverage Time Frame
M-F, 9X5 - Unlimited M-F, 9X5 Voice LaborUnlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
- 1st Level On-Site/Remote LaborAbility to contact ComRes for any covered repair or programming need
- 2nd Level On-Site/Remote LaborAbility to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
- SurveysCost of cable or voice project survey
- Voice Project Management
- Telco Order FeePlacing orders/service requests with customer's carriers (requires prior approval with carrier)
- Remote Training - UserTraining for customer users
- Remote Training - AdministratorTraining for customer administrative personnel who manage the covered systems/services
- Telecom Bill AuditingAuditing customer phone bills (not cellular)
- Monthly Backups (requires access)Backups of covered systems
- Add-Ons
- Contact Center Agent
$15.00Covered Contact Center Agent users - Teleworker
$5Covered phones that are remote or home users - Platinum hardware coverage
$2Cost per covered phone/device. ComRes Terms apply for coverage. - Hospitality Analog
$1.10Labor to cover analog phones in hotels - Hospitality PMS Interface
N/ALabor to cover interface for Hotel Property Management System and Call Accounting - Addl Applications/Sites
N/ACost to support additional phone applications or sites - Software Assurance
TBDAnnual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance. - Access Control Card
$30/$101st Card reader is $30/month. Additional card readers are $10/month - Surveillance Camera
$10Cost per covered camera - Other Fees / Policies
- Minimum Cable Charge
$200Minimum cost of a service call for phone/computer cabling - Travel time for On-Site
billed by the minuteFor calculations for install, Overtime and Holiday labor - Install Labor Hourly
$140Install for new devices is not covered by an MVS plan. This is the standard labor rate for adding new equipment or devices. Overtime install labor will be billed at 1.5 times this rate. Holiday install labor will be billed a 2.0 times this rate. - MVS Overtime Hourly
$70For Overtime labor for devices covered by an MVS plan, customers will be bill this hourly rate - MVS Holiday Hourly
$140For Holiday labor for devices covered by an MVS plan, customers will be bill this hourly rate
90-DAY SATISFACTION GUARANTY
If you are not 100% satisfied with your Managed Voice Services in the first 90 days of service, you can cancel your agreement without penalty (some restrictions apply)
Time & Materials
Time & Materials (T&M) support is for customers who rarely need assistance or do not want to purchase a ComRes Block of Hours or Managed Voice Services Plan. Service response times are provided on a best-effort basis.
Service Rates
Phone Technician | $175/hour |
Service Order Fee | $100 |
Expedite Fee | $100 (if service is required in under 2 weeks) |
Other Fees/Policies
Travel time for on-site | Billed at labor rate |
Minimum cable charge | $300 |
Overtime labor multiplier | 1.5 times |
Holiday labor multiplier | 2.0 times |
Overtime Minimum Hours | 2 |
Holiday Minimum Hours | 3 |
Blocks of Hours
For Customers who require ComRes support on an occasional basis and want preferential response times, a ComRes Block of Hours plan will fit your technology service needs.
Other Fees/Policies
Travel time for on-site | Billed at Labor Rate |
Minimum cable charge | $300 |
Overtime labor multiplier | 1.5 times |
Holiday labor multiplier | 2.0 times |
Overtime Minimum Hours | 2 |
Holiday Minimum Hours | 3 |
** Overtime or Holiday requests will consume labor from the block per the multiplier above. For example, 3 hours of Overtime labor will consume 4.5 hours out of a block.
** travel and labor billed by the minute – no rounding!
How it works
When you are looking for phone system or VoIP service, phone and computer cabling, access control or surveillance, you simply want want 2 things – the company you call answers the phone, and they dispatch a knowledgeable technician timely to do the work.
ComRes has been providing the best technology service available for almost 30 years.
* We answer all calls with a live body during normal business hours
* Over 95% of the work in South Florida is done by ComRes employees
* Services tickets are worked promptly and correctly the first time

Service Performance Tracked
ComRes user ConnectWise, a cloud-based service management system, to manage all service requests. This helps ensure that ComRes completes all work timely and correctly. Customers can request access to this system to create service requests or monitor the status of tickets.
Types of Service Plans
ComRes has a service plan for everyone. From our entry level Time & Materials support, to Blocks of Hours and Managed Voice Services, ComRes has a plan to fit your requirements.
Service | Time & Materials | Block of Hours | Managed Voice Services |
Service Response Level | 3 | 2 | 1 |
Service Order Fee | $100 | Waived | Waived |
Expedite Fee | $100 | Waived | Waived |
Labor Rates | $160 | $125-$150 | $120 |
Unlimited M-F, 9X5 Voice Labor | N/A | N/A | Included |