Managed Voice Services
SMB
$11.50
per month per user
- Choose your plan:
2-year Term - 5% discount
3-year Term - 10% discount - Service Order FeeA fee added to each service ticket
- Expedite FeeA fee added to each ticket to expedite the ticket
- Coverage Time Frame
M-F, 9X5 - Unlimited M-F, 9X5 Voice LaborUnlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
- 1st Level On-Site/Remote LaborAbility to contact ComRes for any covered repair or programming need
- 2nd Level On-Site/Remote LaborAbility to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
- SurveysCost of cable or voice project survey
- Voice Project Management
- Telco Order FeePlacing orders/service requests with customer's carriers (requires prior approval with carrier)
- Remote Training - UserTraining for customer users
- Remote Training - AdministratorTraining for customer administrative personnel who manage the covered systems/services
- Telecom Bill AuditingAuditing customer phone bills (not cellular)
- Monthly Backups (requires access)Backups of covered systems
- Add-Ons
- Contact Center Agent
$15.00Covered Contact Center Agent users - Teleworker
$5Covered phones that are remote or home users - Platinum hardware coverage
$2Cost per covered phone/device. ComRes Terms apply for coverage. - Hospitality Analog
N/ALabor to cover analog phones in hotels - Hospitality PMS Interface
N/ALabor to cover interface for Hotel Property Management System and Call Accounting - Addl Applications/Sites
N/ACost to support additional phone applications or sites - Software Assurance
TBDAnnual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance. - Access Control Card
$30/$101st Card reader is $30/month. Additional card readers are $10/month - Surveillance Camera
$10Cost per covered camera - Non-covered Labor
$150
Enterprise
$6.00
per month per user
- Choose your plan:
2-year Term - 5% discount
3-year Term - 10% discount - Service Order FeeA fee added to each service ticket
- Expedite FeeA fee added to each ticket to expedite the ticket
- Coverage Time Frame
M-F, 9X5 - Unlimited M-F, 9X5 Voice LaborUnlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
- Ability to contact ComRes for any covered repair or programming need
- 2nd Level On-Site/Remote LaborAbility to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
- SurveysCost of cable or voice project survey
- Voice Project Management
- Telco Order FeePlacing orders/service requests with customer's carriers (requires prior approval with carrier)
- Remote Training - UserTraining for customer users
- Remote Training - AdministratorTraining for customer administrative personnel who manage the covered systems/services
- Telecom Bill AuditingAuditing customer phone bills (not cellular)
- Monthly Backups (requires access)Backups of covered systems
- Add-Ons
- Contact Center Agent
$15.00Covered Contact Center Agent users - Teleworker
$5Covered phones that are remote or home users - Platinum hardware coverage
$2Cost per covered phone/device. ComRes Terms apply for coverage. - Hospitality Analog
$1.10Labor to cover analog phones in hotels - Hospitality PMS Interface
$65Labor to cover interface for Hotel Property Management System and Call Accounting - Addl Applications/Sites
$50Cost to support additional phone applications or sites - Software Assurance
TBDAnnual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance. - Access Control Card
$30/$101st Card reader is $30/month. Additional card readers are $10/month - Surveillance Camera
$10Cost per covered camera - Non-covered Labor
$150
Hosted VoIP
$6.00
per month per user
- Choose your plan:
2-year Term - 5% discount
3-year Term - 10% discount - Service Order FeeA fee added to each service ticket
- Expedite FeeA fee added to each ticket to expedite the ticket
- Coverage Time Frame
M-F, 9X5 - Unlimited M-F, 9X5 Voice LaborUnlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
- 1st Level On-Site/Remote LaborAbility to contact ComRes for any covered repair or programming need
- 2nd Level On-Site/Remote LaborAbility to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
- SurveysCost of cable or voice project survey
- Voice Project Management
- Telco Order FeePlacing orders/service requests with customer's carriers (requires prior approval with carrier)
- Remote Training - UserTraining for customer users
- Remote Training - AdministratorTraining for customer administrative personnel who manage the covered systems/services
- Telecom Bill AuditingAuditing customer phone bills (not cellular)
- Monthly Backups (requires access)Backups of covered systems
- Add-Ons
- Contact Center Agent
$15.00Covered Contact Center Agent users - Teleworker
$5Covered phones that are remote or home users - Platinum hardware coverage
$2Cost per covered phone/device. ComRes Terms apply for coverage. - Hospitality Analog
$1.10Labor to cover analog phones in hotels - Hospitality PMS Interface
N/ALabor to cover interface for Hotel Property Management System and Call Accounting - Addl Applications/Sites
N/ACost to support additional phone applications or sites - Software Assurance
TBDAnnual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance. - Access Control Card
$30/$101st Card reader is $30/month. Additional card readers are $10/month - Surveillance Camera
$10Cost per covered camera - Non-covered Labor
$150
90-DAY SATISFACTION GUARANTY
If you are not 100% satisfied with your Managed Voice Services in the first 90 days of service, you can cancel your agreement without penalty (some restrictions apply)
Time & Materials
Time & Materials (T&M) support is for customers who rarely need assistance or do not want to purchase a ComRes Block of Hours or Managed Voice Services Plan. Service response times are provided on a best-effort basis.
Service Rates
Phone Technician | $225/hour |
Expedite Fee | $100 (if service is required in under 2 weeks) |
Other Fees/Policies
Travel time for on-site | Billed at labor rate |
Minimum cable charge | $300 |
Overtime labor multiplier | 1.5 times |
Holiday labor multiplier | 2.0 times |
Overtime Minimum Hours | 2 |
Holiday Minimum Hours | 3 |
Blocks of Hours
For Customers who require ComRes support on an occasional basis and want preferential response times, a ComRes Block of Hours plan will fit your technology service needs.
** Overtime or Holiday requests will consume labor from the block per the multiplier above. For example, 3 hours of Overtime labor will consume 4.5 hours out of a block.
** travel and labor billed by the minute – no rounding!