Managed Voice Services

SMB

$11.50


per month per user


  • Choose your plan:
    2-year Term - 5% discount
    3-year Term - 10% discount
  • Service Order Fee
    A fee added to each service ticket
  • Expedite Fee
    A fee added to each ticket to expedite the ticket
  • Coverage Time Frame
    M-F, 9X5
  • Unlimited M-F, 9X5 Voice Labor
    Unlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
  • 1st Level On-Site/Remote Labor
    Ability to contact ComRes for any covered repair or programming need
  • 2nd Level On-Site/Remote Labor
    Ability to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
  • Surveys
    Cost of cable or voice project survey
  • Voice Project Management
  • Telco Order Fee
    Placing orders/service requests with customer's carriers (requires prior approval with carrier)
  • Remote Training - User
    Training for customer users
  • Remote Training - Administrator
    Training for customer administrative personnel who manage the covered systems/services
  • Telecom Bill Auditing
    Auditing customer phone bills (not cellular)
  • Monthly Backups (requires access)
    Backups of covered systems
  • Add-Ons
  • Contact Center Agent
    $15.00
    Covered Contact Center Agent users
  • Teleworker
    $5
    Covered phones that are remote or home users
  • Platinum hardware coverage
    $2
    Cost per covered phone/device. ComRes Terms apply for coverage.
  • Hospitality Analog
    N/A
    Labor to cover analog phones in hotels
  • Hospitality PMS Interface
    N/A
    Labor to cover interface for Hotel Property Management System and Call Accounting
  • Addl Applications/Sites
    N/A
    Cost to support additional phone applications or sites
  • Software Assurance
    TBD
    Annual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance.
  • Access Control Card
    $30/$10
    1st Card reader is $30/month. Additional card readers are $10/month
  • Surveillance Camera
    $10
    Cost per covered camera
  • Non-covered Labor
    $150

Enterprise

$6.00


per month per user


  • Choose your plan:
    2-year Term - 5% discount
    3-year Term - 10% discount
  • Service Order Fee
    A fee added to each service ticket
  • Expedite Fee
    A fee added to each ticket to expedite the ticket
  • Coverage Time Frame
    M-F, 9X5
  • Unlimited M-F, 9X5 Voice Labor
    Unlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
  • Ability to contact ComRes for any covered repair or programming need
  • 2nd Level On-Site/Remote Labor
    Ability to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
  • Surveys
    Cost of cable or voice project survey
  • Voice Project Management
  • Telco Order Fee
    Placing orders/service requests with customer's carriers (requires prior approval with carrier)
  • Remote Training - User
    Training for customer users
  • Remote Training - Administrator
    Training for customer administrative personnel who manage the covered systems/services
  • Telecom Bill Auditing
    Auditing customer phone bills (not cellular)
  • Monthly Backups (requires access)
    Backups of covered systems
  • Add-Ons
  • Contact Center Agent
    $15.00
    Covered Contact Center Agent users
  • Teleworker
    $5
    Covered phones that are remote or home users
  • Platinum hardware coverage
    $2
    Cost per covered phone/device. ComRes Terms apply for coverage.
  • Hospitality Analog
    $1.10
    Labor to cover analog phones in hotels
  • Hospitality PMS Interface
    $65
    Labor to cover interface for Hotel Property Management System and Call Accounting
  • Addl Applications/Sites
    $50
    Cost to support additional phone applications or sites
  • Software Assurance
    TBD
    Annual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance.
  • Access Control Card
    $30/$10
    1st Card reader is $30/month. Additional card readers are $10/month
  • Surveillance Camera
    $10
    Cost per covered camera
  • Non-covered Labor
    $150

Hosted VoIP

$6.00


per month per user


  • Choose your plan:
    2-year Term - 5% discount
    3-year Term - 10% discount
  • Service Order Fee
    A fee added to each service ticket
  • Expedite Fee
    A fee added to each ticket to expedite the ticket
  • Coverage Time Frame
    M-F, 9X5
  • Unlimited M-F, 9X5 Voice Labor
    Unlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
  • 1st Level On-Site/Remote Labor
    Ability to contact ComRes for any covered repair or programming need
  • 2nd Level On-Site/Remote Labor
    Ability to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
  • Surveys
    Cost of cable or voice project survey
  • Voice Project Management
  • Telco Order Fee
    Placing orders/service requests with customer's carriers (requires prior approval with carrier)
  • Remote Training - User
    Training for customer users
  • Remote Training - Administrator
    Training for customer administrative personnel who manage the covered systems/services
  • Telecom Bill Auditing
    Auditing customer phone bills (not cellular)
  • Monthly Backups (requires access)
    Backups of covered systems
  • Add-Ons
  • Contact Center Agent
    $15.00
    Covered Contact Center Agent users
  • Teleworker
    $5
    Covered phones that are remote or home users
  • Platinum hardware coverage
    $2
    Cost per covered phone/device. ComRes Terms apply for coverage.
  • Hospitality Analog
    $1.10
    Labor to cover analog phones in hotels
  • Hospitality PMS Interface
    N/A
    Labor to cover interface for Hotel Property Management System and Call Accounting
  • Addl Applications/Sites
    N/A
    Cost to support additional phone applications or sites
  • Software Assurance
    TBD
    Annual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance.
  • Access Control Card
    $30/$10
    1st Card reader is $30/month. Additional card readers are $10/month
  • Surveillance Camera
    $10
    Cost per covered camera
  • Non-covered Labor
    $150

90-DAY SATISFACTION GUARANTY

If you are not 100% satisfied with your Managed Voice Services in the first 90 days of service, you can cancel your agreement without penalty (some restrictions apply)

Time & Materials

 

Time & Materials (T&M) support is for customers who rarely need assistance or do not want to purchase a ComRes Block of Hours or Managed Voice Services Plan.  Service response times are provided on a best-effort basis.

Service Rates

Phone Technician $225/hour
Expedite Fee  $100
(if service is required in under 2 weeks)

Other Fees/Policies

Travel time for on-site Billed at labor rate
Minimum cable charge   $300
Overtime labor multiplier   1.5 times
Holiday labor multiplier  2.0 times
Overtime Minimum Hours      2
Holiday Minimum Hours      3

Blocks of Hours

 

For Customers who require ComRes support on an occasional basis and want preferential response times, a ComRes Block of Hours plan will fit your technology service needs.

Service Rates

10-Hour 20-Hour 40-Hour
$175/hour $165/hour $150/hour
$1,750
Block Cost
$3,240
Block Cost
$6,000
Block Cost
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** Overtime or Holiday requests will consume labor from the block per the multiplier above.  For example, 3 hours of Overtime labor will consume 4.5 hours out of a block.
** travel and labor billed by the minute – no rounding!