Managed Voice Services

Managed Voice Services

SMB

$11.50


per month per user


Sign Up
  • Choose your plan:
    2-year Term - 5% discount
    3-year Term - 10% discount
  • Service Order Fee
    A fee added to each service ticket
  • Expedite Fee
    A fee added to each ticket to expedite the ticket
  • Coverage Time Frame
    M-F, 9X5
  • Unlimited M-F, 9X5 Voice Labor
    Unlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
  • 1st Level On-Site/Remote Labor
    Ability to contact ComRes for any covered repair or programming need
  • 2nd Level On-Site/Remote Labor
    Ability to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
  • Surveys
    Cost of cable or voice project survey
  • Voice Project Management
  • Telco Order Fee
    Placing orders/service requests with customer's carriers (requires prior approval with carrier)
  • Remote Training - User
    Training for customer users
  • Remote Training - Administrator
    Training for customer administrative personnel who manage the covered systems/services
  • Telecom Bill Auditing
    Auditing customer phone bills (not cellular)
  • Monthly Backups (requires access)
    Backups of covered systems
  • Add-Ons
  • Contact Center Agent
    $15.00
    Covered Contact Center Agent users
  • Teleworker
    $5
    Covered phones that are remote or home users
  • Platinum hardware coverage
    $2
    Cost per covered phone/device. ComRes Terms apply for coverage.
  • Hospitality Analog
    N/A
    Labor to cover analog phones in hotels
  • Hospitality PMS Interface
    N/A
    Labor to cover interface for Hotel Property Management System and Call Accounting
  • Addl Applications/Sites
    N/A
    Cost to support additional phone applications or sites
  • Software Assurance
    TBD
    Annual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance.
  • Access Control Card
    $30/$10
    1st Card reader is $30/month. Additional card readers are $10/month
  • Surveillance Camera
    $10
    Cost per covered camera
  • Non-covered Labor
    $150
Sign Up

Enterprise

$6.00


per month per user


Sign Up
  • Choose your plan:
    2-year Term - 5% discount
    3-year Term - 10% discount
  • Service Order Fee
    A fee added to each service ticket
  • Expedite Fee
    A fee added to each ticket to expedite the ticket
  • Coverage Time Frame
    M-F, 9X5
  • Unlimited M-F, 9X5 Voice Labor
    Unlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
  • Ability to contact ComRes for any covered repair or programming need
  • 2nd Level On-Site/Remote Labor
    Ability to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
  • Surveys
    Cost of cable or voice project survey
  • Voice Project Management
  • Telco Order Fee
    Placing orders/service requests with customer's carriers (requires prior approval with carrier)
  • Remote Training - User
    Training for customer users
  • Remote Training - Administrator
    Training for customer administrative personnel who manage the covered systems/services
  • Telecom Bill Auditing
    Auditing customer phone bills (not cellular)
  • Monthly Backups (requires access)
    Backups of covered systems
  • Add-Ons
  • Contact Center Agent
    $15.00
    Covered Contact Center Agent users
  • Teleworker
    $5
    Covered phones that are remote or home users
  • Platinum hardware coverage
    $2
    Cost per covered phone/device. ComRes Terms apply for coverage.
  • Hospitality Analog
    $1.10
    Labor to cover analog phones in hotels
  • Hospitality PMS Interface
    $65
    Labor to cover interface for Hotel Property Management System and Call Accounting
  • Addl Applications/Sites
    $50
    Cost to support additional phone applications or sites
  • Software Assurance
    TBD
    Annual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance.
  • Access Control Card
    $30/$10
    1st Card reader is $30/month. Additional card readers are $10/month
  • Surveillance Camera
    $10
    Cost per covered camera
  • Non-covered Labor
    $150
Sign Up

Hosted VoIP

$6.00


per month per user


Sign Up
  • Choose your plan:
    2-year Term - 5% discount
    3-year Term - 10% discount
  • Service Order Fee
    A fee added to each service ticket
  • Expedite Fee
    A fee added to each ticket to expedite the ticket
  • Coverage Time Frame
    M-F, 9X5
  • Unlimited M-F, 9X5 Voice Labor
    Unlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
  • 1st Level On-Site/Remote Labor
    Ability to contact ComRes for any covered repair or programming need
  • 2nd Level On-Site/Remote Labor
    Ability to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
  • Surveys
    Cost of cable or voice project survey
  • Voice Project Management
  • Telco Order Fee
    Placing orders/service requests with customer's carriers (requires prior approval with carrier)
  • Remote Training - User
    Training for customer users
  • Remote Training - Administrator
    Training for customer administrative personnel who manage the covered systems/services
  • Telecom Bill Auditing
    Auditing customer phone bills (not cellular)
  • Monthly Backups (requires access)
    Backups of covered systems
  • Add-Ons
  • Contact Center Agent
    $15.00
    Covered Contact Center Agent users
  • Teleworker
    $5
    Covered phones that are remote or home users
  • Platinum hardware coverage
    $2
    Cost per covered phone/device. ComRes Terms apply for coverage.
  • Hospitality Analog
    $1.10
    Labor to cover analog phones in hotels
  • Hospitality PMS Interface
    N/A
    Labor to cover interface for Hotel Property Management System and Call Accounting
  • Addl Applications/Sites
    N/A
    Cost to support additional phone applications or sites
  • Software Assurance
    TBD
    Annual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance.
  • Access Control Card
    $30/$10
    1st Card reader is $30/month. Additional card readers are $10/month
  • Surveillance Camera
    $10
    Cost per covered camera
  • Non-covered Labor
    $150
Sign Up

90-DAY SATISFACTION GUARANTY

If you are not 100% satisfied with your Managed Voice Services in the first 90 days of service, you can cancel your agreement without penalty (some restrictions apply)

Managed Voice Services TERMS
ComRes TERMS
Managed Voice Services BROCHURE

Time & Materials

Time & Materials

 

Time & Materials (T&M) support is for customers who rarely need assistance or do not want to purchase a ComRes Block of Hours or Managed Voice Services Plan.  Service response times are provided on a best-effort basis.

Service Rates

Phone Technician $225/hour
Expedite Fee  $100
(if service is required in under 2 weeks)
Managed Voice Service TERMS
ComRes TERMS
Managed Voice Services BROCHURE

Other Fees/Policies

Travel time for on-site Billed at labor rate
Minimum cable charge   $300
Overtime labor multiplier   1.5 times
Holiday labor multiplier  2.0 times
Overtime Minimum Hours      2
Holiday Minimum Hours      3

Block of Hours

Blocks of Hours

 

For Customers who require ComRes support on an occasional basis and want preferential response times, a ComRes Block of Hours plan will fit your technology service needs.

Service Rates

10-Hour 20-Hour 40-Hour
$175/hour $165/hour $150/hour
$1,750
Block Cost		 $3,240
Block Cost		 $6,000
Block Cost
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** Overtime or Holiday requests will consume labor from the block per the multiplier above.  For example, 3 hours of Overtime labor will consume 4.5 hours out of a block.
** travel and labor billed by the minute – no rounding!