Managed Voice Services
Managed Voice Services
Time & Materials
Block of Hours
Reviews
Managed Voice Services
- Choose your plan:
2-year Term – 5% discount
3-year Term – 10% discount - Service Order FeeA fee added to each service ticket
- Expedite FeeA fee added to each ticket to expedite the ticket
- Coverage Time Frame
M-F, 9X5 - Unlimited M-F, 9X5 Voice LaborUnlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
- 1st Level On-Site/Remote LaborAbility to contact ComRes for any covered repair or programming need
- 2nd Level On-Site/Remote LaborAbility to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
- SurveysCost of cable or voice project survey
- Voice Project Management
- Telco Order FeePlacing orders/service requests with customer’s carriers (requires prior approval with carrier)
- Remote Training – UserTraining for customer users
- Remote Training – AdministratorTraining for customer administrative personnel who manage the covered systems/services
- Telecom Bill AuditingAuditing customer phone bills (not cellular)
- Monthly Backups (requires access)Backups of covered systems
- Add-OnsContact Center Agent
$15.00Covered Contact Center Agent usersTeleworker
$5Covered phones that are remote or home usersPlatinum hardware coverage
$2Cost per covered phone/device. ComRes Terms apply for coverage.Hospitality Analog
N/ALabor to cover analog phones in hotelsHospitality PMS Interface
N/ALabor to cover interface for Hotel Property Management System and Call AccountingAddl Applications/Sites
N/ACost to support additional phone applications or sitesSoftware Assurance
TBDAnnual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance.Access Control Card
$30/$101st Card reader is $30/month. Additional card readers are $10/monthSurveillance Camera
$10Cost per covered cameraNon-covered Labor
$150
- Choose your plan:
2-year Term – 5% discount
3-year Term – 10% discount - Service Order FeeA fee added to each service ticket
- Expedite FeeA fee added to each ticket to expedite the ticket
- Coverage Time Frame
M-F, 9X5 - Unlimited M-F, 9X5 Voice LaborUnlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
- Ability to contact ComRes for any covered repair or programming need
- 2nd Level On-Site/Remote LaborAbility to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
- SurveysCost of cable or voice project survey
- Voice Project Management
- Telco Order FeePlacing orders/service requests with customer’s carriers (requires prior approval with carrier)
- Remote Training – UserTraining for customer users
- Remote Training – AdministratorTraining for customer administrative personnel who manage the covered systems/services
- Telecom Bill AuditingAuditing customer phone bills (not cellular)
- Monthly Backups (requires access)Backups of covered systems
- Add-OnsContact Center Agent
$15.00Covered Contact Center Agent usersTeleworker
$5Covered phones that are remote or home usersPlatinum hardware coverage
$2Cost per covered phone/device. ComRes Terms apply for coverage.Hospitality Analog
$1.10Labor to cover analog phones in hotelsHospitality PMS Interface
$65Labor to cover interface for Hotel Property Management System and Call AccountingAddl Applications/Sites
$50Cost to support additional phone applications or sitesSoftware Assurance
TBDAnnual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance.Access Control Card
$30/$101st Card reader is $30/month. Additional card readers are $10/monthSurveillance Camera
$10Cost per covered cameraNon-covered Labor
$150
- Choose your plan:
2-year Term – 5% discount
3-year Term – 10% discount - Service Order FeeA fee added to each service ticket
- Expedite FeeA fee added to each ticket to expedite the ticket
- Coverage Time Frame
M-F, 9X5 - Unlimited M-F, 9X5 Voice LaborUnlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
- 1st Level On-Site/Remote LaborAbility to contact ComRes for any covered repair or programming need
- 2nd Level On-Site/Remote LaborAbility to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
- SurveysCost of cable or voice project survey
- Voice Project Management
- Telco Order FeePlacing orders/service requests with customer’s carriers (requires prior approval with carrier)
- Remote Training – UserTraining for customer users
- Remote Training – AdministratorTraining for customer administrative personnel who manage the covered systems/services
- Telecom Bill AuditingAuditing customer phone bills (not cellular)
- Monthly Backups (requires access)Backups of covered systems
- Add-OnsContact Center Agent
$15.00Covered Contact Center Agent usersTeleworker
$5Covered phones that are remote or home usersPlatinum hardware coverage
$2Cost per covered phone/device. ComRes Terms apply for coverage.Hospitality Analog
$1.10Labor to cover analog phones in hotelsHospitality PMS Interface
N/ALabor to cover interface for Hotel Property Management System and Call AccountingAddl Applications/Sites
N/ACost to support additional phone applications or sitesSoftware Assurance
TBDAnnual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance.Access Control Card
$30/$101st Card reader is $30/month. Additional card readers are $10/monthSurveillance Camera
$10Cost per covered cameraNon-covered Labor
$150
90-DAY SATISFACTION GUARANTEE
If you are not 100% satisfied with your Managed Voice Services in the first 90 days of service, you can cancel your agreement without penalty (some restrictions apply).
If you are not 100% satisfied with your Managed Voice Services in the first 90 days of service, you can cancel your agreement without penalty (some restrictions apply).
Time & Materials
Time & Material Cost
Time & Materials (T&M) support is for customers who rarely need assistance or do not want to purchase a ComRes Block of Hours or Managed Voice Services Plan. Service response times are provided on a best-effort basis.
Service Rates
Phone Technician
$225/hour
Service Order Fee
$200
(If you do not have blocks or service agreement)
(If you do not have blocks or service agreement)
Other Fees / Policies
Travel Time – On Site
Billed at Labor Rate
Minimum Cable Charge
$300
Overtime Labor Multiplier
1.5 Times
Holiday Labor Multiplier
2.0 Times
Overtime Minimum Hours
2
Holiday Minimum Hours
3
Block of Hours
Blocks of Hours
For Customers who require ComRes support on an occasional basis and want preferential response times, a ComRes Block of Hours plan will fit your technology service needs.
Service Rates
5 – Hour
10 – Hour
20 – Hour
40 – Hour
$200/hour
$160/hour
$155/hour
$150/hour
$1,000
Block Cost
$1,600
Block Cost
$3,100
Block Cost
$6,000
Block Cost
** Overtime or Holiday requests will consume labor from the block per the multiplier above. For example, 3 hours of Overtime labor will consume 4.5 hours out of a block.
** travel and labor billed by the minute – no rounding!
40 – Hour
$150/hour
$6,000
Block Cost
** Overtime or Holiday requests will consume labor from the block per the multiplier above. For example, 3 hours of Overtime labor will consume 4.5 hours out of a block.
** travel and labor billed by the minute – no rounding!
Reviews
Managed Voice SErvice Reviews
Discover the difference that working with ComRes can make, through the voices of our satisfied customers in our reviews section. Each review is a testament to the outstanding service, quality, and dedication we bring to every project. From the initial consultation to the final installation, our clients share their experiences of partnering with ComRes for their telecommunications and IT solutions. These stories highlight our commitment to excellence, innovative approach, and the personalized attention we provide to ensure each client’s needs are met with precision and care. Dive into our customer reviews today and see why businesses trust ComRes to keep them connected and secure.
