VoIP Shouldn’t Mean Dropped Calls, One Way Audio and Lost Customers!
More and more companies have moved to cloud-based VoIP systems to save money, stay up during power outages or other events, support remote users/locations and get features they need to run their business. VoIP can be an awesome improvement to a business’ technology, but ComRes gets multiple service calls about issues with VoIP – service outages, dropped calls, poor call quality, inadequate customer service and billing support.
Call quality issues are caused by a variety of factors. ComRes finds that VoIP call quality issues are normally caused by poor preparation/planning by the VoIP carrier and the customer. The most common causes of VoIP call quality are:
* Internet bandwidth – VoIP requires high-quality, low-latency bandwidth. Poor quality Internet, or attempting to have too many VoIP users on too little bandwidth will result in serious call quality issues.
* Cabling – VoIP phones require properly installed cabling. ComRes always recommends that VoIP phones be installed on a separate cable than the user’s computer, unless the cabling has been properly certified and high-quality data switches have been deployed.
* Data Switches – using low-end data switches that do not support Quality of Service (QOS) are not a good idea for VoIP phones
* VoIP phones – In many cases ComRes finds that the VoIP carrier sold the customer very low-end IP phones. You do get what you pay for – paying less than $100/phone very often will result in quality issues.
Taking the time to properly prepare for a VoIP implementation will ensure that you get the most out of your VoIP service and have fewer call quality issues.
Contact your ComRes representative today to discuss options if you are looking to convert to VoIP or switch providers!