Do I Need a Phone System Anymore?

 In Telephone System


Many businesses are asking themselves if they need a phone system anymore, or if they do, what features do they really need.

I am in the business and I ask myself that all the time.  There are a variety of options available to replace traditional phone systems and go to cloud-based VoIP service or mobile services.  Each person has different needs and requirements, but here a couple of features and applications that I find useful:

*          Twinning – I have a $600 phone on my desk and I really only use 2 features on it!  One of them is ‘twinning’.  Calls to my desk phone ring simultaneously on my cell phone.  I can answer the call wherever I am at and seamlessly switch the calls between devices with a simply push of one button!  I cannot operate effectively without this feature.

*          Wireless headset – I have a wireless headset that is fully integrated into my phone.  There is no complex handset lifter or antiquated attachment.  I simply push a button to answer/hangup calls and am fully mobile to type or walk around.

*          Click-to-dial – I am not ‘in-love’ with my desk phone.  I sit in a comfortable chair with a wireless keyboard and large-screen TV monitor on the wall. When I want to call someone, I simply click on the number, and my phone automatically dials it for me. Saves time and calls the right number every time!

*          Mobility – I have an app on my smartphone that makes it an extension off of my phone system. When I make calls using the smartphone app, people that I call see my office number instead of my cell.  I have the ability to easily transfer calls to my co-workers, chat with them and check my messages.

*          Remote/soft phones – when I work from home, I have a soft phone on my PC (and another wireless headset!).  I am easily able to act as an extension off of my office system while being mobile.

Contact your ComRes representative to find what newer technology, applications or features could help you be more efficient!

(877) 379-9600
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