Phone Technician
$225/hour
Managed Voice Services
Managed Voice Services
Time & Materials
Block of Hours
Reviews
Managed Voice Services
Choose your plan:
2-year Term – 5% discount
3-year Term – 10% discount
Tooltip
Service Order Fee
A fee added to each service ticket
Expedite Fee
A fee added to each ticket to expedite the ticket
Coverage Time Frame
M-F, 9X5
Tooltip
Unlimited M-F, 9X5 Voice Labor
Unlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
1st Level On-Site/Remote Labor
Ability to contact ComRes for any covered repair or programming need
2nd Level On-Site/Remote Labor
Ability to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
Surveys
Cost of cable or voice project survey
Voice Project Management
Tooltip
Telco Order Fee
Placing orders/service requests with customers’ carriers
(requires prior approval with carrier)
Remote Training – User
Training for customer users
Remote Training – Administrator
Training for customer administrative personnel who manage the covered systems/services
Telecom Bill Auditing
Auditing customer phone bills
(not cellular)
Monthly Backups (requires access)
Backups of covered systems
ADD-ONS
Contact Center Agent
$15.oo
Covered Contact Center
Agent users
Teleworker
$5
$5
Covered phones that are remote or home users
Platinum Hardware Coverage
$2
Cost per covered phone/device. ComRes Terms apply for coverage.
Hospitality Analog
N/A
Labor to cover analog
phones in hotels
Hospitality PMS Interface
N/A
Labor to cover interface for Hotel Property Management System and Call Accounting
Addl Applications/Sites
N/A
Cost to support additional phone applications or sites
Software Assurance
TBD
Annual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance.
Access Control Card
$30/$10
1st Card reader is $30/month.
Additional card readers are $10/month.
Surveillance Camera
$10
Cost per covered camera
Non-covered Labor
$150
Tooltip
SIGN UP
Choose your plan:
2-year Term – 5% discount
3-year Term – 10% discount
Tooltip
Service Order Fee
A fee added to each service ticket
Expedite Fee
A fee added to each ticket to expedite the ticket
Coverage Time Frame
M-F, 9X5
Tooltip
Unlimited M-F, 9X5 Voice Labor
Unlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
N/A
Tooltip
2nd Level On-Site/Remote Labor
Ability to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
Surveys
Cost of cable or voice project survey
Voice Project Management
Tooltip
Telco Order Fee
Placing orders/service requests with customers’ carriers
(requires prior approval with carrier)
Remote Training – User
Training for customer users
Remote Training – Administrator
Training for customer administrative personnel who manage the covered systems/services
Telecom Bill Auditing
Auditing customer phone bills
(not cellular)
Monthly Backups (requires access)
Backups of covered systems
ADD-ONS
Contact Center Agent
$15.oo
Covered Contact Center
Agent users
Teleworker
$5
$5
Covered phones that are remote or home users
Platinum Hardware Coverage
$2
Cost per covered phone/device. ComRes Terms apply for coverage.
Hospitality Analog
$1.10
Labor to cover analog
phones in hotels
Hospitality PMS Interface
$65
Labor to cover interface for Hotel Property Management System and Call Accounting
Addl Applications/Sites
$50
Cost to support additional phone applications or sites
Software Assurance
TBD
Annual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance.
Access Control Card
$30/$10
1st Card reader is $30/month.
Additional card readers are $10/month.
Surveillance Camera
$10
Cost per covered camera
Non-covered Labor
$150
Tooltip
SIGN UP
Choose your plan:
2-year Term – 5% discount
3-year Term – 10% discount
Tooltip
Service Order Fee
A fee added to each service ticket
Expedite Fee
A fee added to each ticket to expedite the ticket
Coverage Time Frame
M-F, 9X5
Tooltip
Unlimited M-F, 9X5 Voice Labor
Unlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
1st Level On-Site/Remote Labor
Ability to contact ComRes for any covered repair or programming need
2nd Level On-Site/Remote Labor
Ability to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
Surveys
Cost of cable or voice project survey
Voice Project Management
Tooltip
Telco Order Fee
Placing orders/service requests with customers’ carriers
(requires prior approval with carrier)
Remote Training – User
Training for customer users
Remote Training – Administrator
Training for customer administrative personnel who manage the covered systems/services
Telecom Bill Auditing
Auditing customer phone bills
(not cellular)
Monthly Backups (requires access)
Backups of covered systems
ADD-ONS
Contact Center Agent
$15.oo
Covered Contact Center
Agent users
Teleworker
$5
$5
Covered phones that are remote or home users
Platinum Hardware Coverage
$2
Cost per covered phone/device. ComRes Terms apply for coverage.
Hospitality Analog
$1.10
Labor to cover analog
phones in hotels
Hospitality PMS Interface
N/A
Labor to cover interface for Hotel Property Management System and Call Accounting
Addl Applications/Sites
N/A
Cost to support additional phone applications or sites
Software Assurance
TBD
Annual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance.
Access Control Card
$30/$10
1st Card reader is $30/month.
Additional card readers are $10/month.
Surveillance Camera
$10
Cost per covered camera
Non-covered Labor
$150
Tooltip
SIGN UP
90-DAY SATISFACTION GUARANTEE
If you are not 100% satisfied with your Managed Voice Services in the first 90 days of service, you can cancel your agreement without penalty (some restrictions apply).
Time & Materials
Time & Material Cost
Time & Materials (T&M) support is for customers who rarely need assistance or do not want to purchase a ComRes Block of Hours or Managed Voice Services Plan. Service response times are provided on a best-effort basis.
Service Rates
Service Order Fee
$200
(If you do not have blocks or service agreement)
(If you do not have blocks or service agreement)
Other Fees / Policies
Travel Time – On Site
Billed at Labor Rate
Minimum Cable Charge
$300
Overtime Labor Multiplier
1.5 Times
Holiday Labor Multiplier
2.0 Times
Overtime Minimum Hours
2
Holiday Minimum Hours
3
Block of Hours
Blocks of Hours
For Customers who require ComRes support on an occasional basis and want preferential response times, a ComRes Block of Hours plan will fit your technology service needs.
Service Rates
5 – Hour
10 – Hour
20 – Hour
40 – Hour
$200/hour
$170/hour
$165/hour
$160/hour
$1,000
Block Cost
$1,700
Block Cost
$3,300
Block Cost
$6,400
Block Cost
** Overtime or Holiday requests will consume labor from the block per the multiplier above. For example, 3 hours of Overtime labor will consume 4.5 hours out of a block.
** travel and labor billed by the minute – no rounding!
40 – Hour
$160/hour
$6,400
Block Cost
** Overtime or Holiday requests will consume labor from the block per the multiplier above. For example, 3 hours of Overtime labor will consume 4.5 hours out of a block.
** travel and labor billed by the minute – no rounding!
Reviews
Managed Voice SErvice Reviews
Discover the difference that working with ComRes can make, through the voices of our satisfied customers in our reviews section. Each review is a testament to the outstanding service, quality, and dedication we bring to every project. From the initial consultation to the final installation, our clients share their experiences of partnering with ComRes for their telecommunications and IT solutions. These stories highlight our commitment to excellence, innovative approach, and the personalized attention we provide to ensure each client’s needs are met with precision and care. Dive into our customer reviews today and see why businesses trust ComRes to keep them connected and secure.
Broward County
Dade County
Palm Beach County
ComRes Services
Managed Voice Services
Time & Materials
Block of Hours
Reviews
Managed Voice Services
Choose your plan:
2-year Term – 5% discount
3-year Term – 10% discount
Tooltip
Service Order Fee
A fee added to each service ticket
Expedite Fee
A fee added to each ticket to expedite the ticket
Coverage Time Frame
M-F, 9X5
Tooltip
Unlimited M-F, 9X5 Voice Labor
Unlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
1st Level On-Site/Remote Labor
Ability to contact ComRes for any covered repair or programming need
2nd Level On-Site/Remote Labor
Ability to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
Surveys
Cost of cable or voice project survey
Voice Project Management
Tooltip
Telco Order Fee
Placing orders/service requests with customers’ carriers
(requires prior approval with carrier)
Remote Training – User
Training for customer users
Remote Training – Administrator
Training for customer administrative personnel who manage the covered systems/services
Telecom Bill Auditing
Auditing customer phone bills
(not cellular)
Monthly Backups (requires access)
Backups of covered systems
ADD-ONS
Contact Center Agent
$15.oo
Covered Contact Center
Agent users
Teleworker
$5
$5
Covered phones that are remote or home users
Platinum Hardware Coverage
$2
Cost per covered phone/device. ComRes Terms apply for coverage.
Hospitality Analog
N/A
Labor to cover analog
phones in hotels
Hospitality PMS Interface
N/A
Labor to cover interface for Hotel Property Management System and Call Accounting
Addl Applications/Sites
N/A
Cost to support additional phone applications or sites
Software Assurance
TBD
Annual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance.
Access Control Card
$30/$10
1st Card reader is $30/month.
Additional card readers are $10/month.
Surveillance Camera
$10
Cost per covered camera
Non-covered Labor
$150
Tooltip
SIGN UP
Choose your plan:
2-year Term – 5% discount
3-year Term – 10% discount
Tooltip
Service Order Fee
A fee added to each service ticket
Expedite Fee
A fee added to each ticket to expedite the ticket
Coverage Time Frame
M-F, 9X5
Tooltip
Unlimited M-F, 9X5 Voice Labor
Unlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
N/A
Tooltip
2nd Level On-Site/Remote Labor
Ability to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
Surveys
Cost of cable or voice project survey
Voice Project Management
Tooltip
Telco Order Fee
Placing orders/service requests with customers’ carriers
(requires prior approval with carrier)
Remote Training – User
Training for customer users
Remote Training – Administrator
Training for customer administrative personnel who manage the covered systems/services
Telecom Bill Auditing
Auditing customer phone bills
(not cellular)
Monthly Backups (requires access)
Backups of covered systems
ADD-ONS
Contact Center Agent
$15.oo
Covered Contact Center
Agent users
Teleworker
$5
$5
Covered phones that are remote or home users
Platinum Hardware Coverage
$2
Cost per covered phone/device. ComRes Terms apply for coverage.
Hospitality Analog
$1.10
Labor to cover analog
phones in hotels
Hospitality PMS Interface
$65
Labor to cover interface for Hotel Property Management System and Call Accounting
Addl Applications/Sites
$50
Cost to support additional phone applications or sites
Software Assurance
TBD
Annual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance.
Access Control Card
$30/$10
1st Card reader is $30/month.
Additional card readers are $10/month.
Surveillance Camera
$10
Cost per covered camera
Non-covered Labor
$150
Tooltip
SIGN UP
Choose your plan:
2-year Term – 5% discount
3-year Term – 10% discount
Tooltip
Service Order Fee
A fee added to each service ticket
Expedite Fee
A fee added to each ticket to expedite the ticket
Coverage Time Frame
M-F, 9X5
Tooltip
Unlimited M-F, 9X5 Voice Labor
Unlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
1st Level On-Site/Remote Labor
Ability to contact ComRes for any covered repair or programming need
2nd Level On-Site/Remote Labor
Ability to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
Surveys
Cost of cable or voice project survey
Voice Project Management
Tooltip
Telco Order Fee
Placing orders/service requests with customers’ carriers
(requires prior approval with carrier)
Remote Training – User
Training for customer users
Remote Training – Administrator
Training for customer administrative personnel who manage the covered systems/services
Telecom Bill Auditing
Auditing customer phone bills
(not cellular)
Monthly Backups (requires access)
Backups of covered systems
ADD-ONS
Contact Center Agent
$15.oo
Covered Contact Center
Agent users
Teleworker
$5
$5
Covered phones that are remote or home users
Platinum Hardware Coverage
$2
Cost per covered phone/device. ComRes Terms apply for coverage.
Hospitality Analog
$1.10
Labor to cover analog
phones in hotels
Hospitality PMS Interface
N/A
Labor to cover interface for Hotel Property Management System and Call Accounting
Addl Applications/Sites
N/A
Cost to support additional phone applications or sites
Software Assurance
TBD
Annual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance.
Access Control Card
$30/$10
1st Card reader is $30/month.
Additional card readers are $10/month.
Surveillance Camera
$10
Cost per covered camera
Non-covered Labor
$150
Tooltip
SIGN UP
90-DAY SATISFACTION GUARANTEE
If you are not 100% satisfied with your Managed Voice Services in the first 90 days of service, you can cancel your agreement without penalty (some restrictions apply).
Time & Materials
Time & Material Cost
Time & Materials (T&M) support is for customers who rarely need assistance or do not want to purchase a ComRes Block of Hours or Managed Voice Services Plan. Service response times are provided on a best-effort basis.
Service Rates
Phone Technician
$225/hour
Service Order Fee
$200
(If you do not have blocks or service agreement)
(If you do not have blocks or service agreement)
Other Fees / Policies
Travel Time – On Site
Billed at Labor Rate
Minimum Cable Charge
$300
Overtime Labor Multiplier
1.5 Times
Holiday Labor Multiplier
2.0 Times
Overtime Minimum Hours
2
Holiday Minimum Hours
3
Block of Hours
Blocks of Hours
For Customers who require ComRes support on an occasional basis and want preferential response times, a ComRes Block of Hours plan will fit your technology service needs.
Service Rates
5 – Hour
10 – Hour
20 – Hour
40 – Hour
$200/hour
$170/hour
$165/hour
$160/hour
$1,000
Block Cost
$1,700
Block Cost
$3,300
Block Cost
$6,400
Block Cost
** Overtime or Holiday requests will consume labor from the block per the multiplier above. For example, 3 hours of Overtime labor will consume 4.5 hours out of a block.
** travel and labor billed by the minute – no rounding!
40 – Hour
$160/hour
$6,400
Block Cost
** Overtime or Holiday requests will consume labor from the block per the multiplier above. For example, 3 hours of Overtime labor will consume 4.5 hours out of a block.
** travel and labor billed by the minute – no rounding!
Reviews
Managed Voice SErvice Reviews
Discover the difference that working with ComRes can make, through the voices of our satisfied customers in our reviews section. Each review is a testament to the outstanding service, quality, and dedication we bring to every project. From the initial consultation to the final installation, our clients share their experiences of partnering with ComRes for their telecommunications and IT solutions. These stories highlight our commitment to excellence, innovative approach, and the personalized attention we provide to ensure each client’s needs are met with precision and care. Dive into our customer reviews today and see why businesses trust ComRes to keep them connected and secure.