The reliable old POTS line (Plain Old Telephone Service). Is it on life support and about to breathe its last? Traditional phone carriers are losing thousands of customers per [...]
I write about this constantly and have been neglectful about this myself – look at your phone bill. The whole bill. You would be surprised at some things you are being charged for. And you [...]
There has been a lot of turmoil with phone manufacturers in recent months with Avaya, Shoretel and Toshiba. If you own one of these systems or are looking to purchase one of these systems, [...]
I thought desk phones were supposed to go away and be replaced by cell phones and PC applications? Apparently not since phone manufacturers keep coming out with new and more sophisticated [...]
It’s hard to get excited about new desktop phones – many telephone manufacturers are moving towards PC phone applications, UC collaboration software, smartphone apps and twinning to cell phones [...]
Most office leases are 3-5 years, so moving an office isn’t something we do very often. Most businesses, therefore, don’t have a plan for re-locating or the expertise to do [...]
Should you be concerned if your phone or Internet provider is merging or being acquired? In the last month several proposed mergers have been announced that affect a lot of our customers: [...]
Your phone system is an important tool for providing security against hacking and making sure that your staff is operating efficiently. Companies that use these tools effectively [...]
Phone bills can be tricky to read, and we all get busy, so many times we simply don’t look at them. I have been in the business for over 30 years and I don’t look at mine every [...]
Most newer phone systems allow you to upload a digital music-on-hold message. You can easily create a custom music-on-hold message with royalty-paid music. This message can [...]