When your business communication tools are scattered across apps, platforms, and devices, it’s only a matter of time before something breaks—whether it’s a missed call, lost message, or frustrated client. As teams go hybrid, remote, and multi-location, the need for streamlined, reliable communication becomes critical. That’s why more businesses are turning to a unified communications manager to centralize their systems, boost efficiency, and support seamless collaboration.
What Is a Unified Communications Manager?
A unified communications manager oversees and integrates all of your business communication tools into a single, easy-to-manage system. That means your voice services, video meetings, SMS messaging, CRM integrations, and mobile access all work seamlessly together to support your day-to-day operations.
When you partner with ComRes, we take on that role for you—without adding internal overhead or complexity. From setup to ongoing support, we manage everything so you can focus on growing your business.
Full-Service UC Management with ComRes
With ComRes, you don’t just get hosted VoIP—you get a complete, personalized unified communications solution through our exclusive CloudTalk Business VoIP platform. We provide full project management, on-site installation, employee training, and live technical support from our in-house team.
Our CloudTalk system includes:
- Softphone apps for desktop and mobile
- SMS messaging tied to your business number
- Visual voicemail with transcription
- Video meetings with screen sharing
- Integrations with Salesforce, Zoho, Outlook & more
We go beyond basic VoIP to ensure you get the features and reliability your business needs—with none of the DIY headaches.
Managed Voice Services That Do the Heavy Lifting
One of the biggest advantages of working with ComRes as your unified communications manager is that we don’t just install your system—we manage it for you. Our Managed Voice Services (MVS) are designed to take the day-to-day burden off your plate while keeping your communication systems running smoothly and securely.
We proactively monitor, maintain, and troubleshoot your VoIP environment, ensuring high call quality, up-to-date features, and rapid response to any issues. No more dealing with third-party support teams or wasting time figuring things out on your own.
With ComRes MVS, you get…
- Ongoing system health checks and monitoring
- Proactive updates and maintenance
- Priority response times for service requests
- Access to local technicians and support staff
- Expert guidance on feature optimization and scaling
Whether you want full control through the CloudTalk portal or prefer to hand off the reins, our team is here to ensure your voice systems stay reliable, secure, and future-ready.
Practical UC Features That Make a Real Difference
We focus on tools that improve communication, reduce downtime, and support day-to-day business operations. With CloudTalk, you benefit from:
Auto-attendants and call routing to handle calls efficiently
Create a professional first impression and ensure every caller reaches the right person or department quickly—without manual transfers or delays.
Call recording and analytics to improve service and compliance
Record conversations for quality assurance, training, or regulatory purposes, and gain insights into call trends to enhance performance across your team.
Find Me/Follow Me call routing for mobile professionals
Stay reachable wherever you go by forwarding calls to your mobile device, softphone, or alternate extension—ideal for remote or on-the-go staff.
Click-to-dial and CRM screen pops for faster workflows
Initiate calls directly from your CRM or browser, and instantly see caller details when the phone rings—saving time and personalizing every interaction.
Visual voicemail and SMS to improve responsiveness
Get transcribed voicemail messages sent to your email or mobile, and send or receive texts using your business number to respond faster and more professionally.
Everything is designed to be easy to use, so your team can get up and running quickly—no steep learning curve required.
Built for Remote Work and Multi-Location Teams
We’ve designed CloudTalk to support businesses that operate from anywhere—whether that’s multiple offices or fully remote setups. Our tools keep your communication unified across all locations and devices.
- Use desk phones, mobile apps, or softphones
- Route calls intelligently between offices and users
- Access shared directories and company-wide features
- Maintain call quality regardless of location
If your team is growing or working from different places, we ensure everyone stays connected under a single system.
Check out our Contact Center Solutions for larger teams needing advanced call management and analytics.
Let ComRes Be Your Unified Communications Manager
Trying to juggle voice, messaging, video, and CRM tools across multiple vendors often leads to frustration, downtime, and missed opportunities. At ComRes, we believe business communication should be simple, reliable, and fully aligned with the way you work.
As your unified communications manager, we don’t just install a phone system—we manage your entire communications environment. From hands-on onboarding with a dedicated project manager to responsive support from real, local technicians, we provide a truly white-glove experience. And with our 90-day satisfaction guarantee on CloudTalk VoIP, you can make the switch with total confidence.
Let us take the stress out of managing your communications. With ComRes, you’ll always have the tools, support, and flexibility to keep your business connected and moving forward.
Request a quote from ComRes today to simplify your business communication with a partner you can trust.
