Moving to the Cloud
I can’t say it enough times – it is time to move to the cloud. After Hurricane Irma, customers who had already moved applications to the cloud were able to operate longer than other customers, and required less help making preparations.
Customers who were already on hosted VoIP such as ComRes CloudTalk, were able to quickly prepare for the hurricane by moving people to other locations, forwarding phone numbers and creating special announcements.
Some helpful tips from what we learned:
- Cloud – Move everything to the cloud.
- Backup Plan – If you can’t move to the cloud yet, have a backup plan. This could be a way of forwarding your phones numbers to cell phones, having a small VoIP-in-a-box portable solution, an answering service, or a hosted announcement/voice mail system.
- Internet – Cloud applications depend on the Internet. For customers who went through Hurricane Irma, the ones that fared best had true fiber Internet. Not all of us, however, can afford this type of bandwidth, so have a backup plan. Perhaps have a backup Internet provider, or another location you can move to with working Internet (e.g. your home).
Customers with cable modems and T-1-based Internet had the most difficult time. The cable companies have a lot of customers to service, so it takes the longer to respond to massive outages. T-1’s require repeaters and other equipment every 1,000 – 5,000 feet. This equipment requires power, so T-1 providers are vulnerable to damage from hurricanes that damage their equipment in the field, or leave them without power.
No technology can ever keep your business running 100% of the time, but moving to the cloud will help preserve your business continuity. The cloud will also limit the amount of time you cannot run your business and service your customers.