Cloud Telephony (VOIP)

Is your current telephone system meeting your needs? Are you concerned about the high capital costs of upgrading/replacing your phone system? Cloud Talk from ComRes hosted VoIP services can help you take advantage of newer telecommunications technology with little or NO CAPITAL COSTS!

Make and receive phones calls from anywhere in the world!. ComRes Cloud Talk hosted VoIP services is a best-in-class telecommunications service that gives you leading-edge VoIP technology that is always up-to-date, never needs upgrading or capital investments!

How do Internet outages or office closings due to inclement weather affect your business? Do you have remote phone users who need to take calls for your business or be part of your team? Cloud Talk hosted VoIP from ComRes ensures that your business is always up, from anywhere in the world!

Monthly plans starting as low as $20 per user!

Is Hosted VoIP right for me?

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Plans & Pricing

Features

  • Auto Attendant

    Allows a caller to select from menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or unlimited depths of additional auto attendants.
  • Sub-Level Auto Attendants

    Sub-Level Auto Attendants are often used for different departments
    within an organization. For instance, you may have a main Auto
    Attendant for the company, and then a sub-level Auto Attendant for Sales, Support, etc.
  • Variable Extension Dialing

    Our Hosted PBX can support 2, 3, 4 or more digit extension dialing
  • Caller ID

    Customize the appearance of your outgoing Caller ID by outgoing number or by extension
  • Voicemail

    Voice Mailbox
  • Voicemail to Email

    Forward a copy of your voice mails to your email address
  • Call Hold

    Hold Feature
  • Call Forwarding

    Forward calls via the ComRes Portal, or via your device or Softphone. Calls may be forwarded to any extension or phone number. Device or Softphone forwarding functionality may vary by manufacturer.
  • No Answer Call Forwarding

    Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone
  • Busy Call Forwarding

    Call Forwarding your phone when busy
  • One Button Redial

    A device or Softphone feature that redials the last number dialed by the extension user. Not all phones support this feature.
  • Do-not-disturb (DND)

    A device or Softphone feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available.
  • Call Waiting Indicator

    Indicates incoming call (and caller ID, if available) while another call is in process.
  • Speed Dial

    A device or Softphone feature that automates the dialing of a predetermined phone number
  • Company Wide Directory

    A list of contacts and phone numbers that are uploaded via the User Portal, and are made available on an IP phone or Softphone
  • 3-way Conference Call

    After making or receiving a call, a user may conference in any third party for a 3-way call
  • Music On Hold

    Royalty free music provided
  • E911 support

    Every location and phone number where you utilize a device or Softphone must have an associated E911 charge and entry in the Web Portal. The phone number associated with your location is then registered with the national E911 database. The customer is responsible to update this information with ComRes if you move any device to a new location per the ComRes Terms of Service.
  • 24X7 Support available

    Ability to place/receive support requests 24X7
  • U.S. based Support Desk

    All support calls handled promptly and professionally by US-based ComRes personnel
  • Incoming Caller ID Routing

    Route calls from a unique DID or phone number to any auto attendant, extension, group, phone number, or ACD or Call Queue.
  • Incoming Call Blocking

    “Black list” phone numbers to block them from calling your CloudTalk phone system. Incoming Privacy
  • Incoming Privacy Screening

    Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID.
  • Unlimited domestic calling

    See ComRes Terms of Use – some restrictions apply
  • Toll Restriction

    Prevent calls to specific numbers or services (ex: 900 calls)
  • User Portal

    Ability for user to login to make changes to their extension/features
  • Find Me/Follow Me

    Setup a personal assistant to “find you” at up to five (5) locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension. Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.
  • Incoming Call Identification

    Identify an incoming call on the phone’s LCD display by modifying the Caller ID display indicating how the call was routed
  • Time-of-day Call Routing

    Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation. (e.g. business hours, after hours & holiday hours)
  • Caller ID Blocking

    Disable Caller-id for all outbound calls made from your CloudTalk phone system
  • Custom Music On Hold

    Music provided by Customer, and uploaded through the Customer Portal. Multiple music-on-hold messages can be used based on extension location
  • Call Detail Records

    Real-time call logging is available via the portal. From, to, call duration, date and time, and call type (International, On-Net, etc.) In addition, frequently called numbers can ‘tagged’ with text descriptions for legibility.
  • Account Tracking

    Track orders, invoices and all billing online
  • Call traffic by extension

    Track number of calls by individual
  • Ring Groups

    Enables multiple extensions to be joined as a group, and then calls may be routed sequentially or simultaneously to that group.
  • Conference Bridges

    Multiple on-site and outside callers can simultaneously participate in password-protected conference calls. Callers can be assigned talk-listen or listen only access. Per-minute, per-partipant usage charges apply
  • Voicemail to Text Message

    Use the CloudTalk phone system to send a text message to your mobile device to alert you of voice mail messages. 3rd party text messaging rates may apply.
  • DID Number

    Offer your customers to reach you directly and bypass receptionists and auto attendant menus
  • User Dashboard

    Web based presence and call control application that allows users to drag and drop calls to/ from other extensions, parking lots, conference bridges and out of call center queues. There is also access to voicemail, contacts lists for click to-dial and chat functions.
  • Salesforce.com integration

    “Integrate your phone with Salesforce.com. Requirements: User Dashboard, each company user must also have this feature, Salesforce.com Enterprise. Some of the capabilities may include (but not limited to):
    • Call Control & Status
    • Presence & Click-to-dial
    • Provisioning & billing requests
    • CRM, Accounting System Integration.”
  • Outlook integration

    “Integrate your phone with Outlook. Requirements: User Dashboard, each company user must also have this feature, Microsoft Outlook. Some of the capabilities may include (but not limited to):
    • Presence & Click-to-dial
    • Inbound Screen Pop”
  • Browser Plug-in

    “Installable plug-in (or add-ins) that provide users with click-to-dial, from within their supported browser(Chrome today). Requirements: User Dashboard, each company user must also have this feature, Google Chrome. Some of the capabilities may include (but not limited to):
    • Click-to-dial
    • Inbound Screen Pop”
  • URL Agent

    “Application within the portal that allows inbound calls to a user’s extension to manually or automatically open a window to a 3rd party web application (i.e. “”screen pop””). Requirements: User Dashboard, each company user must also have this feature. Some of the capabilities may include (but not limited to):
    • Inbound Screen Pop”
  • On-Site Managed Voice Services

    Unlimited M-F/9X5 Remote/On-Site phone labor – Programming/Repair/Training (Subject to ComRes support areas)
  • CloudTalk Client

    CloudTalk Communications Client provides an easy to use interface for managing voice calls, video calls, and chat sessions from a single window. Dial pad included. Includes a 2nd extension. Requirements – Primary Bundled/Metered VoIP extension, User Dashboard
  • Cloud Extension

    Allows you to have an extension off of your main menu for informational purposes (e.g. directions, business hours, etc.)
  • Hosted Fax Extension

    Hosted Fax allow you to publish a web fax number and receive faxes via the web. Per page charges apply
  • Toll Free Number

    Offer your customers the ability to call you toll free. Utilize one or multiple Toll Free numbers, which may be routed to a specific local, DID, auto attendant or group
  • Toll Free Minutes

    You can purchase toll free minutes as needed or in buckets of minutes
  • * Custom Plans available!
  • * SIP Trunk Packages available!
  • * All Rate Plans require a minimum of 3 users
  • CloudTalk Rate Plans
  • MTM (Month-to-Month)
  • 1-Year Term
  • 2-Year Term
  • 3-Year Term
Voice Mailbox

CloudTalk
Entry

Starting at:

$19.99/mo

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  • 300 min/user
  • $2.99
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  • $4.50
  • $7.99
  • $4.99
  • $11.45
  • $2.99
  • $0.059
  • CloudTalk Entry
  • $28.99
  • $24.99
  • $21.99
  • $19.99

CloudTalk
Standard

Starting at:

$24.99/mo

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  • $2.99
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  • $11.45
  • $2.99
  • $0.059
  • CloudTalk Standard
  • $35.99
  • $30.99
  • $27.99
  • $24.99

CloudTalk
Pro

Starting at:

$29.99/mo

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  • $2.99
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  • $4.99
  • $11.45
  • $2.99
  • $0.059
  • CloudTalk Pro
  • $42.99
  • $37.99
  • $32.99
  • $29.99

CloudTalk
Enterprise

Starting at:

$34.99/mo

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  • 1 per account
  • $4.99
  • 1 per account
  • $4.99
  • $0.059
  • CloudTalk Enterprise
  • $49.99
  • $43.99
  • $38.99
  • $34.99

Frequently Asked Questions (FAQ)

CloudTalk is ComRes’ branded cloud (hosted VoIP) phone service.  The service is installed and serviced by ComRes employees in ComRes serving areas.

There are numerous VoIP companies and service offerings.  What is unique about ComRes CloudTalk is:

  • ComRes installation – unlike most companies who drop-ship phones to you and expect you to install them yourself, in most cases a ComRes technician comes to your site to professionally install the phones, train you on how to use them and go over any special features.
  • ComRes Service – ComRes answers calls with a live body during normal service hours EST.  Service is provided by ComRes employees and not subcontracted out to 3rd parties.
  • Supporting services – ComRes provides more than VoIP – ComRes provides a variety of complimentary technologies such as phone systems, phone/computer cabling, access control and surveillance.  This enables ComRes to provide a more complete solution, and diagnose trouble issues that are competitors cannot.
  • Unbundled VoIP – ComRes provides VoIP that is not ‘bundled’ with Internet access.  This allows our customers to purchase their own Internet access from best-in-class providers, leaving ComRes to provide what we do best – a high quality hosted VoIP service that meets your needs!

There are a variety of ways to request ComRes CloudTalk support:

You can utilize a variety of approved VoIP phones and softphones with ComRes CloudTalk VoIP.  Contact your ComRes representative to verify which models will work with our service since this list is updated constantly.

Go to http://ComResVoIP.ComResUSA.com to login to your CloudTalk account with credentials provided by your ComRes representative.

  • Administrative logins – You can use this account to manage users, look at invoicing, run reports or provision features.
  • User logins – an optional user login allows you to access advanced features such as CRM integrations, Outlook plugins, browser plug-ins and more.

Go to http://comresvoip.comresusa.com/

  1. Login using your email address as the user name, and your password
  2. Go to the Reports tab
    • In the date range, enter a start and end date
    • Under Call Type, use the drop down to select the type of call or all
    • In the Search box on the top right, you can leave it blank to search all extensions, or put in a single extension
    • When done, press the Search button on the top right
      • This will show you the calls. You can export them by pressing on the Export button on the top right
      • If you do a new search remember to clear out any extension info you have in the search box

When you login to your CloudTalk User Portal, on the top right you will see your login name.  Click on this button, and select the option for help. You will have options to search for features or applications that you want help with.

VoIP call quality has improved dramatically, and works just fine when installed correctly.  However, you can still experience poor call quality if you do not plan VoIP service implementation correctly.  ComRes takes great care to counsel customers on the proper way to deploy VoIP so as to ensure the highest call quality.

Some things that affect VoIP call quality are:

  • Cabling – Cabling must be properly installed Cat 5e or Cat 6 cabling.  This is even more important if you plan on sharing the cable between a VoIP phone and data device.  Have an experienced cabling company evaluate your cable to ensure that it will support VoIP properly.
  • Data Switches – Sub-standard data switches can cause poor VoIP quality.  Use quality products from reputable manufacturers.  Like cabling, this is especially important if you plan on sharing cabling between a VoIP phone and data device.
  • Internet bandwidth/quality – you will need sufficient Internet bandwidth to support VoIP.  VoIP requires between 30K and 100K per call (depending on compression) of bandwidth both up/down.   Additionally, it must be high-quality bandwidth, hopefully optimized for VoIP.  It must have ‘low latency’.  For this reason, the best quality connections are fiber access.  The 2nd best connections are T-1’s or Ethernet over Copper.  For small offices, cable modems or ADSL can work, but you should have this verified by your provider first.

You can request a free no-risk trial of CloudTalk VoIP from your ComRes representative.  If you are a CloudTalk customer, and want to try out a feature/application that is on a different VoIP plan, simply ask your ComRes representative to setup a limited-time trial.

CloudTalk supports a wide variety of SIP phones from Polycom, Mitel, Yealink, Grandstream, Cisco, Digium, Snom and others.  This list is updated frequently so contact your ComRes representative if you have a questions about which models are compatible.  Most SIP phones will work with CloudTalk VoIP, but it is preferred to use one that has passed our interoperability testing.

You can use several common PC soft phones or smartphone applications with CloudTalk

  • PC Softphones – the most popular soft phones for PC’s are Bria from Counterpath and Zoiper, but basically any SIP-compliant PC soft phone application should work.
  • Smartphone applications – like PC applications, almost any SIP-compatible smartphone application like Bria from Counterpath will work with CloudTalk VoIP.  Additionally, CloudTalk offers its own smartphone application for use with IOS phones, and should have an Android version released in coming months.

Your CloudTalk VoIP phone can work from anywhere behind broadband Internet, however, you will need a power adapter for this to work.

With CloudTalk, all of your locations can be on a single system if you want them to be.  Users can easily dial each other on 3 or 4 digit extensions, users can move between offices and share speed dial directories.

CloudTalk can re-use any standard .wav or .mp3 file for music-on-hold. If you want, ComRes can arrange to have a professionally made music-on-hold message created.

ComRes does provide call recording as an option for 1 or more of your users.  Call Recordings can be reviewed by managers for improving customer service or compliance reasons.

Yes, CloudTalk offers a high-quality audio-conferencing service at competitive prices.  Some of our VoIP plans include conference calling.

Contact ComRes today to start saving money on your telecommunications!

E-mail:

sales@comresusa.com

Call:

(877) 379-9600

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