Allows a caller to select from menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or unlimited depths of additional auto attendants.
Sub-Level Auto Attendants
Sub-Level Auto Attendants are often used for different departments
within an organization. For instance, you may have a main Auto
Attendant for the company, and then a sub-level Auto Attendant for Sales, Support, etc.
Variable Extension Dialing
Our Hosted PBX can support 2, 3, 4 or more digit extension dialing
Customize the appearance of your outgoing Caller ID by outgoing number or by extension
Voicemail to Email
Forward a copy of your voice mails to your email address
Forward calls via the ComRes Portal, or via your device or Softphone. Calls may be forwarded to any extension or phone number. Device or Softphone forwarding functionality may vary by manufacturer.
No Answer Call Forwarding
Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone
Busy Call Forwarding
Call Forwarding your phone when busy
One Button Redial
A device or Softphone feature that redials the last number dialed by the extension user. Not all phones support this feature.
A device or Softphone feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available.
Call Waiting Indicator
Indicates incoming call (and caller ID, if available) while another call is in process.
A device or Softphone feature that automates the dialing of a predetermined phone number
Company Wide Directory
A list of contacts and phone numbers that are uploaded via the User Portal, and are made available on an IP phone or Softphone
3-way Conference Call
After making or receiving a call, a user may conference in any third party for a 3-way call
Music On Hold
Royalty free music provided
Every location and phone number where you utilize a device or Softphone must have an associated E911 charge and entry in the Web Portal. The phone number associated with your location is then registered with the national E911 database. The customer is responsible to update this information with ComRes if you move any device to a new location per the ComRes Terms of Service.
24X7 Support available
Ability to place/receive support requests 24X7
U.S. based Support Desk
All support calls handled promptly and professionally by US-based ComRes personnel
Incoming Caller ID Routing
Route calls from a unique DID or phone number to any auto attendant, extension, group, phone number, or ACD or Call Queue.
Incoming Call Blocking
“Black list” phone numbers to block them from calling your CloudTalk phone system. Incoming Privacy
Incoming Privacy Screening
Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID.
Unlimited domestic calling
Prevent calls to specific numbers or services (ex: 900 calls)
Ability for user to login to make changes to their extension/features
Find Me/Follow Me
Setup a personal assistant to “find you” at up to five (5) locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension. Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.
Incoming Call Identification
Identify an incoming call on the phone’s LCD display by modifying the Caller ID display indicating how the call was routed
Time-of-day Call Routing
Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation. (e.g. business hours, after hours & holiday hours)
Caller ID Blocking
Disable Caller-id for all outbound calls made from your CloudTalk phone system
Custom Music On Hold
Music provided by Customer, and uploaded through the Customer Portal. Multiple music-on-hold messages can be used based on extension location
Call Detail Records
Real-time call logging is available via the portal. From, to, call duration, date and time, and call type (International, On-Net, etc.) In addition, frequently called numbers can ‘tagged’ with text descriptions for legibility.
Track orders, invoices and all billing online
Call traffic by extension
Track number of calls by individual
Enables multiple extensions to be joined as a group, and then calls may be routed sequentially or simultaneously to that group.
Multiple on-site and outside callers can simultaneously participate in password-protected conference calls. Callers can be assigned talk-listen or listen only access. Per-minute, per-partipant usage charges apply
Voicemail to Text Message
Use the CloudTalk phone system to send a text message to your mobile device to alert you of voice mail messages. 3rd party text messaging rates may apply.
Offer your customers to reach you directly and bypass receptionists and auto attendant menus
Web based presence and call control application that allows users to drag and drop calls to/ from other extensions, parking lots, conference bridges and out of call center queues. There is also access to voicemail, contacts lists for click to-dial and chat functions.
“Integrate your phone with Salesforce.com. Requirements: User Dashboard, each company user must also have this feature, Salesforce.com Enterprise. Some of the capabilities may include (but not limited to):
• Call Control & Status
• Presence & Click-to-dial
• Provisioning & billing requests
• CRM, Accounting System Integration.”
“Integrate your phone with Outlook. Requirements: User Dashboard, each company user must also have this feature, Microsoft Outlook. Some of the capabilities may include (but not limited to):
• Presence & Click-to-dial
• Inbound Screen Pop”
“Installable plug-in (or add-ins) that provide users with click-to-dial, from within their supported browser(Chrome today). Requirements: User Dashboard, each company user must also have this feature, Google Chrome. Some of the capabilities may include (but not limited to):
• Inbound Screen Pop”
“Application within the portal that allows inbound calls to a user’s extension to manually or automatically open a window to a 3rd party web application (i.e. “”screen pop””). Requirements: User Dashboard, each company user must also have this feature. Some of the capabilities may include (but not limited to):
• Inbound Screen Pop”
On-Site Managed Voice Services
Unlimited M-F/9X5 Remote/On-Site phone labor – Programming/Repair/Training (Subject to ComRes support areas)
CloudTalk Communications Client provides an easy to use interface for managing voice calls, video calls, and chat sessions from a single window. Dial pad included. Includes a 2nd extension. Requirements – Primary Bundled/Metered VoIP extension, User Dashboard
Allows you to have an extension off of your main menu for informational purposes (e.g. directions, business hours, etc.)
Hosted Fax Extension
Hosted Fax allow you to publish a web fax number and receive faxes via the web. Per page charges apply
Toll Free Number
Offer your customers the ability to call you toll free. Utilize one or multiple Toll Free numbers, which may be routed to a specific local, DID, auto attendant or group
Toll Free Minutes
You can purchase toll free minutes as needed or in buckets of minutes