Complete Managed Voice Services

Managed Voice Services

 

Managed Voice Services (MVS) is for Customers who require the highest level of ComRes support and preferential response times.  MVS plans can be purchased for business phone systems, hosted VoIP, access control and surveillance cameras.

Unlimited voice labor M-F, 9X5 (per ComRes terms)

Highest level of response times

Features

  • Choose your plan:

  • Service Order Fee

    A fee added to each service ticket
  • Expedite Fee

    A fee added to each ticket to expedite the ticket
  • Coverage Time Frame

  • Unlimited M-F, 9X5 Voice Labor

    Unlimited voice labor for covered items M-F, 9X5 per ComRes Terms. See ComRes Terms for exceptions and coverages.
  • 1st Level On-Site/Remote Labor

    Ability to contact ComRes for any covered repair or programming need
  • 2nd Level On-Site/Remote Labor

    Ability to contact ComRes for any covered repair or programming need after Customer Admin is unable to complete request
  • Surveys

    Cost of cable or voice project survey
  • Voice Project Management

  • Telco Order Fee

    Placing orders/service requests with customer's carriers (requires prior approval with carrier)
  • Remote Training - User

    Training for customer users
  • Remote Training - Administrator

    Training for customer administrative personnel who manage the covered systems/services
  • Telecom Bill Auditing

    Auditing customer phone bills (not cellular)
  • Monthly Backups (requires access)

    Backups of covered systems
  • Add-Ons
  • Contact Center Agent

    Covered Contact Center Agent users
  • Teleworker

    Covered phones that are remote or home users
  • Platinum hardware coverage

    Cost per covered phone/device. ComRes Terms apply for coverage.
  • Hospitality Analog

    Labor to cover analog phones in hotels
  • Hospitality PMS Interface

    Labor to cover interface for Hotel Property Management System and Call Accounting
  • Addl Applications/Sites

    Cost to support additional phone applications or sites
  • Software Assurance

    Annual software assurance can be added to a monthly Managed Voice Services plan. Cost varies based on cost of software assurance.
  • Access Control Card Reader

    1st Card reader is $30/month. Additional card readers are $10/month
  • Surveillance Camera

    Cost per covered camera
  • Other Fees / Policies
  • Minimum Cable Charge

    Minimum cost of a service call for phone/computer cabling
  • Minimum Time On-Site

    For calculations for install, Overtime and Holiday labor
  • Minimum Time Remote

    For calculations for install, Overtime and Holiday labor
  • Travel time for On-Site

    For calculations for install, Overtime and Holiday labor
  • Install Labor Hourly

    Install for new devices is not covered by an MVS plan. This is the standard labor rate for adding new equipment or devices. Overtime install labor will be billed at 1.5 times this rate. Holiday install labor will be billed a 2.0 times this rate.
  • MVS Overtime Hourly

    For Overtime labor for devices covered by an MVS plan, customers will be bill this hourly rate
  • MVS Holiday Hourly

    For Holiday labor for devices covered by an MVS plan, customers will be bill this hourly rate
Voice Mailbox

SMB

$10

per month per user

Sign Up

  • 2-year Term - 5% discount
    3-year Term - 10% discount
  • M-F, 9X5
  • SMB
  • $15
  • $5
  • $2
  • N/A
  • N/A
  • N/A
  • TBD
  • $30/$10
  • $10
  • SMB
  • $200
  • 0.5
  • 1
  • 0.5
  • $125
  • $62.50
  • $125

Enterprise

$5

per month per user

Sign Up

  • 2-year Term - 5% discount
    3-year Term - 10% discount
  • M-F, 9X5
  • Enterprise
  • $15
  • $5
  • $2
  • $1.10
  • $65
  • $50
  • TBD
  • $30/$10
  • $10
  • Enterprise
  • $200
  • 0.5
  • 1
  • 0.5
  • $125
  • $62.50
  • $125

Hosted VoIP

$5

per month per user

Sign Up

  • 2-year Term - 5% discount
    3-year Term - 10% discount
  • M-F, 9X5
  • N/A
  • N/A
  • Hosted VoIP
  • $15
  • $5
  • $2
  • $1.10
  • N/A
  • N/A
  • N/A
  • $30/$10
  • $10
  • Hosted VoIP
  • $200
  • 0.5
  • 1
  • 0.5
  • $125
  • $62.50
  • $125

Time & Materials

Time & Materials (T&M) support is for customers who rarely need assistance or do not want to purchase a ComRes Block of Hours or Managed Voice Services Plan.  Service response times are provided on a best-effort basis.

Service Rates


Phone Technician $160/hour
Service Order Fee  $100
Expedite Fee  $100
(if service is required in under 2 weeks)

Other Fees/Policies

Minimum time on-site 1 hour
Minimum time remote   .5 hour
Travel time for on-site   .5 hour
Minimum cable charge   $300
Overtime labor multiplier   1.5 times
Holiday labor multiplier  2.0 times
Overtime Minimum Hours      2
Holiday Minimum Hours      3

Blocks of Hours

For Customers who require ComRes support on an occasional basis and want preferential response times, a ComRes Block of Hours plan will fit your technology service needs.

Service Rates

Hour Block Cost/Hour Block Cost
5-Hour $150/hour $750
10-Hour $135/hour $1,350
20-Hour $130/hour $2,600
40-Hour $125/hour $5,000

Other Fees/Policies

Minimum time on-site 1 hour
Minimum time remote   .5 hour
Travel time for on-site   .5 hour
Minimum cable charge   $300
Overtime labor multiplier   1.5 times
Holiday labor multiplier  2.0 times
Overtime Minimum Hours      2
Holiday Minimum Hours      3
*                Overtime or Holiday requests will consume labor from the block per the multiplier above.  For example, 3 hours of Overtime labor will consume 4.5 hours out of a block.

How it works

When you are looking for phone system or VoIP service, phone and computer cabling, access control or surveillance, you simply want want 2 things – the company you call answers the phone, and they dispatch a knowledgeable technician timely to do the work.

ComRes has been providing the best technology service available for almost 30 years.

*                We answer all calls with a live body during normal business hours

*                Over 95% of the work in South Florida is done by ComRes employees

*                Services tickets are worked promptly and correctly the first time

People Conference
Engineers looking at data

Service Performance Tracked

ComRes user ConnectWise, a cloud-based service management system, to manage all service requests.  This helps ensure that ComRes completes all work timely and correctly.  Customers can request access to this system to create service requests or monitor the status of tickets.

 

 

Types of Service Plans

ComRes has a service plan for everyone.  From our entry level Time & Materials support, to Blocks of Hours and Managed Voice Services, ComRes has a plan to fit your requirements.

Service Time & Materials Block of Hours Managed Voice Services
Service Response Level 3 2 1
Service Order Fee $100 Waived Waived
Expedite Fee $100 Waived Waived
Labor Rates $160 $125-$150 $120
Unlimited M-F, 9X5 Voice Labor N/A N/A Included

Contact ComRes today to start saving money on your telecommunications!

E-mail:

sales@comresusa.com

Call:

(877) 379-9600

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